Online loan negotiations praised by customers
(Thomson Reuters ONE) -
OP-Pohjola Group offers more and more personalised online services. Customers
have welcomed online negotiations. Instead of visiting the bank, banking and
insurance services can be accessed from home or the workplace. The online
customer service is offered by means of a video solution implemented by Elisa's
subsidiary Videra.
OP-Pohjola Group began online negotiations with customers in late 2012. The
pilot stage has been participated in by four cooperative banks around Finland,
and this spring we are including even more banks.
Loan, insurance and investment negotiations can be conducted just as well online
as face-to-face, as you not only hear and see the person you are talking to but
you can also share material with each other.
"Online negotiation is viable option for face-to-face meetings or telephone
conferences. Thanks to the video connection, service is more personal that can
be provided over the phone. We want to offer the same high level of service
throughout Finland. Online negotiations our banking and insurance services more
accessible whether our customers live in the countryside or in the cities," says
Senior Vice President Kai Koskela of OP-Pohjola Group.
"Thanks to a video connection, we can offer these services whenever its suits
our customers best. Likewise, customer service representatives and experts can
work anywhere they like, and we can therefore always offer the customer the best
possible expert for any situation. OP-Pohjola Group is the first in the sector
to come up with a modern service solution like this. Everything takes place in
the online bank, which ensures the best possible information security.
Innovations like this also pave the way for reform in public sector services,"
continues Pekka Haataja, who is in charge of Videra's major customers.
You can book an online negotiation appointment at op.fi.
For more information, please contact:
OP-Pohjola Group, Kai Koskela, Senior Vice President, tel. 358 (0)10 2523490 or
email kai.koskela(at)op.fi.
Videra, Pekka Haataja, Vice President, tel. +358 (0)40 584 9811,
pekka.haataja(at)videra.com
OP-Pohjola Group is Finland's leading financial services group providing a
unique range of banking, investment and insurance services. The Group's mission
is to promote the sustainable prosperity, well-being and security of its owner-
members, customers and operating regions through its local presence. Its
objective is to offer the best and most versatile package of loyal customer
benefits on the market. OP-Pohjola Group consists of some 200 member cooperative
banks and the Group's central institution, OP-Pohjola Group Central Cooperative,
with its subsidiaries and closely-related companies, the largest of which is the
listed company Pohjola Bank plc.
Elisa is a telecommunications and ICT service company. Our online and ICT
services provide Finns with experiences, and businesses with productivity. We
serve approximately 2.2 million consumers, companies and public administration
organisations. As the market leader in mobile subscriptions, we offer the most
comprehensive and fast 3G network and 4G speeds in Finland. In 2012, our revenue
was ?1.55 billion and we employed 3,860 people. We offer international services
in partnership with Vodafone and Telenor. For more details, go to www.elisa.fi.
Videra is leading company specialising in visual communication. Videra's
services include videoconferences, digital signage and video enabled customer
service solutions as fully outsourced services. Videra operates globally and has
over 10,000 delivered service sites in over 100 countries. Videra, established
in 1993, employs over 100 people in Finland, Sweden, Denmark, Norway and Russia.
Since 2010 Videra has been a part of Elisa-corporation. For additional
information, visit www.videra.com.
This announcement is distributed by Thomson Reuters on behalf of
Thomson Reuters clients. The owner of this announcement warrants that:
(i) the releases contained herein are protected by copyright and
other applicable laws; and
(ii) they are solely responsible for the content, accuracy and
originality of the information contained therein.
Source: Pohjola Pankki Oyj via Thomson Reuters ONE
[HUG#1684661]
Unternehmensinformation / Kurzprofil:
Datum: 12.03.2013 - 12:00 Uhr
Sprache: Deutsch
News-ID 238585
Anzahl Zeichen: 4822
contact information:
Town:
POHJOLA
Kategorie:
Business News
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