Alteva Enhances Industry Leading Wholesale Support Services
Alteva Offers Turn-Key Customer Support Service to Wholesale Cloud Resellers
(firmenpresse) - PHILADELPHIA, PA -- (Marketwire) -- 03/20/13 -- (previously referred to as WVT Communications Group) (NYSE MKT: ALTV), the parent company of leading cloud communications pioneers, announces today that it is expanding its wholesale hosted Unified Communications offering to include optional Tier 1 & Tier 2 customer support to companies that resell Alteva's industry leading communications service platform. The expansion provides Alteva's Wholesalers with a more comprehensive package of services, enabling them to continue providing best-in-class service to their growing customer base.
Alteva's turn-key customer support solution is designed to provide seamless customer and technical support, 24 hours a day, 7 days a week to our wholesale partners. Key benefits include:
24 x 7 x 365 live support from highly trained technical support engineers based in the United States
Real-time, web-based reporting and business intelligence via a custom-built interactive dashboard
Scalability, flexibility and business continuity, allowing businesses to continuously customize their support strategies
Enhanced customer experience to reduce customer churn
"Alteva believes in the value of a great customer experience, and we are excited to move this philosophy forward by offering a premier customer support option to our wholesale cloud resellers," comments , Chief Marketing Officer at Alteva. "First-rate customer support is top priority at Alteva. Helping our wholesale customers exceed expectations by providing the most innovative client-focused solutions available, remains our mission."
For more information about Alteva, visit . You can also follow Alteva on Twitter (at)AltevaInc or call 1-877-258-3821.
Alteva, a cloud-based Unified Communications (UC) solutions provider, offers the most reliable network, the most responsive and proactive customer service and the best value to its customers. It delivers cloud-based UC solutions including Voice over IP phone systems and service (VoIP PBX), , , and for the desktop. Alteva's service requires minimal installation and configuration while eliminating monthly phone and on-premise system maintenance charges, reducing overall communication costs and enabling organizations to improve productivity. By combining Alteva's voice service with Microsoft Communication Services products, including , and , Alteva's customers receive a true, high-quality, voice-enabled UC solution that easily integrates with existing business applications. Alteva is one of the top ten largest hosted IP telephony and UC providers in North America.
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Datum: 20.03.2013 - 13:43 Uhr
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