1 billion subscribers benefit from Ericsson's Managed Services
(Thomson Reuters ONE) -
* Ericsson reaches milestone of providing managed services to networks that
serve 1 billion subscribers
* As the undisputed leader in managed services, Ericsson has signed more than
300 contracts worldwide
* The trend toward anywhere, always-on broadband connectivity and excellent
user experience continues to drive the demand for managed services
In an increasingly Networked Society, a growing number of devices are expected
to use broadband connections to deliver a wide array of rich communication and
multimedia services, anytime, anywhere. Even more advanced network solutions are
required to meet the demand for superior performance, and the natural solution
for operators is to sign managed services contracts with partners that assume
responsibility for activities such as operating and managing their networks.
As the world's leading provider of communications technology and services,
Ericsson (NASDAQ: ERIC) pioneered managed services for telecom and continues to
be the frontrunner in this area. With well over 15 years of experience in
managing multi-vendor, multi-technology networks, Ericsson industrialized the
concept of delivering managed services for multiple operators through
outstanding Global Service Centers and a strong field service organization.
Network operations have traditionally been central to the business of providing
communications services. During the past decade, however, this has changed. In
an age that has seen the introduction of 3G, LTE (4G) and other great
innovations, many operators have chosen to appoint a vendor to manage either the
new technology or the legacy technology. To stand out from the competition,
operators need to focus on finding new ways of driving business innovation and
improving quality of experience for their customers.
In order to achieve these goals, Ericsson is pioneering the development of the
Experience Centric Managed Services model, which offers operators benefits such
as continuous service improvement, reduced time to market, access to technical
competence, and a shared focus on user experience. The end result is satisfied
users, lower subscriber churn rates, higher average revenue per user and a more
cost-efficient operation.
Magnus Mandersson, Executive Vice President and Head of Business Unit Global
Services, says: "We're very proud to have passed the 1 billion subscriber
milestone, as this confirms our leadership in managed services. We achieved this
goal by earning the trust of our customers with our high-performance operations
and processes and our skilled people, which are at the heart of Ericsson's
services business. This milestone is just one of many on the journey we have
undertaken. The next step is to make the transition from traditional managed
services to Experience Centric Managed Services."
To achieve global scale, Ericsson has invested more than USD 1 billion in tools,
methods and processes for service delivery and established Global Service
Centers in Romania, Mexico, India and China to deliver managed services remotely
for a large number of networks across the globe.
Managed Services is about people and competence, and over the years more than
25,000 employees have transferred to Ericsson from operators around the world.
Ericsson is continuously looking for new ways to help its customers put their
customers first. We believe that - in addition to enhancing innovation, agility
and speed - managed services can enable operators to focus on specialization and
place a greater emphasis on user experience and customer relationships.
NOTES TO EDITORS
Ericsson Global Services media kit:
www.ericsson.com/thecompany/press/mediakits/services
Customer Centric Managed Services:
www.ericsson.com/res/docs/2012/customer_centric_managed_services.pdf
Customer stories world map:
www.ericsson.com/thecompany/our_publications/reference-stories-a-z
Download high-resolution photos and broadcast-quality video at
www.ericsson.com/press
Ericsson is the world's leading provider of communications technology and
services. We are enabling the Networked Society with efficient real-time
solutions that allow us all to study, work and live our lives more freely, in
sustainable societies around the world.
Our offering comprises services, software and infrastructure within Information
and Communications Technology for telecom operators and other industries. Today
more than 40 percent of the world's mobile traffic goes through Ericsson
networks and we support customers' networks servicing more than 2.5 billion
subscribers.
We operate in 180 countries and employ more than 100,000 people. Founded in
1876, Ericsson is headquartered in Stockholm, Sweden. In 2012 the company's net
sales were SEK 227.8 billion (USD 33.8 billion). Ericsson is listed on NASDAQ
OMX, Stockholm and NASDAQ, New York stock exchanges.
www.ericsson.com
www.twitter.com/ericssonpress
www.facebook.com/ericsson
www.youtube.com/ericssonpress
FOR FURTHER INFORMATION, PLEASE CONTACT
Ericsson Corporate Communications
Phone: +46 10 719 69 92
E-mail: media.relations(at)ericsson.com
Ericsson Investor Relations
Phone: +46 10 719 00 00
E-mail: investor.relations(at)ericsson.com
1 billion subscribers benefit from Ericsson's Managed Services:
http://hugin.info/1061/R/1703912/563299.pdf
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originality of the information contained therein.
Source: Ericsson via Thomson Reuters ONE
[HUG#1703912]
Unternehmensinformation / Kurzprofil:
Datum: 23.05.2013 - 10:00 Uhr
Sprache: Deutsch
News-ID 262823
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