Innovation Group Relocates BPO Call Center Facility
Business Continuity Benefits and Increased Proximity to Innovation Group BPO Headquarters to Enhance Overall Customer Service
(firmenpresse) - ROLLING MEADOWS, IL -- (Marketwired) -- 07/23/13 -- today announced that following an extensive business assessment, the company is relocating call center operations, which primarily provide first notice of loss (FNOL) service, from Springfield, Mass. to Chicago, Ill.
Recent trends in CAT events, including Hurricane Irene and Hurricane Sandy, have highlighted the dangers of locating business critical operations in disaster prone areas when an immediate response must be guaranteed. Therefore, Innovation Group has made the difficult decision to relocate primary call center operations to be nearer to the company's North America headquarters in Rolling Meadows, Ill. This move is intended to help ensure continued top-quality service on a 24X7X365 basis for all Innovation Group customers.
"We regret this relocation will cause a loss of jobs within our team in Springfield," said Lewis Miller Innovation Group's North America CFO and acting CEO for the company's Business Process Services. "We will be working very hard to support the impacted employees during the coming months to help as many individuals as possible to secure another employment opportunity. All options are being considered, including the relocation of some employees to the new facility should the situation be mutually beneficial."
This relocation will provide Innovation Group customers the following benefits going forward:
Enhanced business redundancy capabilities;
Operational efficiencies between all call center operations and headquarter facilities due to increased geographic proximity; and
Enhanced ability to innovate and deliver new products with a more centralized, end-to-end claims operation.
As a market-leading business process services provider to the property and casualty (P&C) insurance industry, Innovation Group has always worked to demonstrate a strong commitment to first-class claims administration and services for customers. This commitment was the primary contributing factor that led to this decision which Innovation Group hopes will ensure continuity of services for the company's insurance carrier customers and their customers, when such exemplary service is needed most.
The Innovation Group plc (LSE: TIG.L) is a global provider of business process outsourcing and technology solutions to the insurance, fleet and automotive industries. Innovation Group provides contact centres, repair networks, process management, supply chain and technology operations and decision support analytics to support accident management, repair and estimation and claims management services. Innovation Group has over 800 global clients including AXA Insurance, RSA, Encompass, Esurance, Hertz, Main Street America Group, American Modern Insurance Group, LeasePlan, The Ford Motor Company, Aviva, Toyota and Zurich. The Group processes more than 4 million claims per year with 20 per cent direct claims cost saving achieved. Innovation Group's 2,300 people are located in the United Kingdom, Australia, Belgium, Canada, France, Germany, Japan, India, Pakistan, South Africa, Spain and United States.
Innovation Group
Jennifer Overhulse
St. Nick Media Services
+1 859-803-6597
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Datum: 23.07.2013 - 22:00 Uhr
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News-ID 281157
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ROLLING MEADOWS, IL
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Insurance
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