Customer insights drive interactive user information portal
(firmenpresse) - When looking for answers to commonly asked questions, software users are often driven to a user manual that may be outdated – or to an online, static FAQ section of a website. Ungerboeck Software is taking a new and better approach to helping customers find the answers they need to questions about the software. Drawing on the vast knowledge of their customer base, and incorporating best practices, Ungerboeck Software has introduced an interactive Knowledge Base that allows users to search for information, ask questions and have on-going conversations with other software users and Ungerboeck employees.
“Because our software is highly configurable, it becomes unique to each customer – and customers are given the opportunity to further tailor the software after they’ve been using it,” explained Krister Ungerboeck, Ungerboeck Software CEO. “This new interactive tool gives customers the user manual functionality that they want, paired with peer reviews and industry best practices. It becomes a living, breathing resource that offers greater insight than any static user manual could ever deliver.”
The Ungerboeck Knowledge Base was announced at Ungerboeck Software’s 2013 Annual Conference in St. Louis, Missouri.
Themen in dieser Pressemitteilung:
Unternehmensinformation / Kurzprofil:
ABOUT UNGERBOECK SOFTWARE:
Ungerboeck Software is the world leader in end-to-end venue and event management software for conventions, exhibitions, conferences, associations, universities, stadia, arenas and theatres. For most organizations, Ungerboeck Software delivers the capabilities of three to five separate software packages at a fraction of the cost including room scheduling and conference registration, CRM, booth sales, booking, CAD floor plans, budgeting, event management, operations, financials and more. Available in 6 languages, Ungerboeck software drives increased revenue and decreases costs for over 40,000 event professionals in 50 countries.
Ungerboeck supports its worldwide client base from its world headquarters in St. Louis, Missouri and regional offices in Germany; United Kingdom; France; Australia; China; and Hong Kong.
Visit www.ungerboeck.com for more information.
Ungerboeck Systems International GmbH
Daniela Werner
Email: daniela.werner(at)ungerboeck.com
Phone: +49 721 355 01 338
Fax: +49 721 355 01 1
Kaiserstrasse 72
76133 Karlsruhe, Germany
www.ungerboeck.com
Datum: 19.09.2013 - 10:45 Uhr
Sprache: Deutsch
News-ID 298133
Anzahl Zeichen: 1254
contact information:
Contact person: Daniela Werner
Town:
Karlsruhe
Phone: +49 721 35501-338
Kategorie:
Software
Typ of Press Release: bitte
type of sending: Veröffentlichung
Date of sending: 19.09.2013
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"Customer insights drive interactive user information portal"
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