ASC Acquires Majority of MYCOM One-Stop Quality Management and CRM Solutions
(firmenpresse) - One-Stop Quality Management and CRM Solutions
Hoesbach, June 6, 2011 – ASC (www.asctelecom.com), a leading global provider of
innovative solutions to record, analyze and evaluate communications, today announced
the acquisition of 51 percent of the software company MYCOM AG, headquartered in
Cottbus/Germany. The incorporated company, widely considered a market leader for
high-end customer relationship management (CRM) software, provides solutions to more
than 5,000 users and coordinates with numerous authorized partners, primarily for the
contact and service center industries.
The acquisition will further strengthen ASC’s position in the field of Business Process
Optimization solutions. It consequently follows ASC’s long-time successful strategy to
exploit growth opportunities and to purposefully broaden its product and technology
portfolio. ASC will also enhance its positioning in the German contact and service center
market through the new breadth of knowledge now available from MYCOM.
“The integration of CRM and quality management will provide customers with powerful,
one-stop customized solutions. With more than 10 years of contact center experience,
MYCOM will serve as a strong partner for ASC, and we welcome their company on board
with high expectations", said Guenther Mueller, Chairman & CEO of ASC.
For MYCOM, ASC offers a strong worldwide network to boost international sales. “From
our point of view, ASC opens a new door to help us export our CRM solutions to key
regions. ASC will help us make the leap to become a truly global player," observed
Karsten Reimann, Chairman of MYCOM.
MYCOM will maintain operational independence, and Mr. Mueller will become its new
chairman of the supervisory board.
ASC's quality management solutions enable the analysis of customer interactions,
enhance customer service, efficiently deploy staff and increase productivity. MYCOM’s
MYKENE software supports professional customer relationship management over all
communications channels. The product portfolio and core competencies of each
company will combine to form a unique customer solution for contact and service centers.
Datum: 06.06.2011 - 16:53 Uhr
Sprache: Deutsch
News-ID 30401
Anzahl Zeichen: 0
contact information:
Kategorie:
Automotive
Typ of Press Release: bitte
type of sending: Veröffentlichung
Diese Pressemitteilung wurde bisher 630 mal aufgerufen.
Die Pressemitteilung mit dem Titel:
"ASC Acquires Majority of MYCOM One-Stop Quality Management and CRM Solutions"
steht unter der journalistisch-redaktionellen Verantwortung von
RealWire (Nachricht senden)
Beachten Sie bitte die weiteren Informationen zum Haftungsauschluß (gemäß TMG - TeleMedianGesetz) und dem Datenschutz (gemäß der DSGVO).
