New Ericsson ConsumerLab report: As citizens turn smart, so will the cities they inhabit
(Thomson Reuters ONE) -
* A new study from ConsumerLab on shows how the internet facilitates smart
choices in city life, covering 9 cities worldwide: Beijing, Delhi, London,
New York, Paris, Rome, São Paulo, Stockholm and Tokyo
* Key finding: When city dwellers use the internet to make smarter, more
informed choices, cities become smarter too. Smartphone owners in cities
globally are now making this happen
* Citizens want to use their smartphones to alleviate concerns with health,
improve communication with authorities, and navigate urban traffic. As these
changes would be retrofitted over existing structures, smart citizens want
current players to internet-enable their services
Ericsson (NASDAQ:ERIC) today published its latest ConsumerLab report, entitled
"Smart Citizens: How the internet facilitates smart choices in city life."
The study covers 9 cities worldwide-Beijing, Delhi, London, New York, Paris,
Rome, São Paulo, Stockholm and Tokyo-and explores how as citizens become
smarter, so do the cities they inhabit. The report explores different concepts
that will enable people to take a more proactive and participatory role in city
life, from digital health monitoring to interactive road navigation and social
bike and car sharing.
Michael Björn, Head of Research at Ericsson ConsumerLab, says: "Citizens want
current players to internet-enable their services. This means for example that
city authorities are expected to provide ICT services related to traffic, public
services and water quality."
He adds: "Interestingly, for all the concepts tested, citizens who live in the
central parts of the cities are more interested in the concepts than those who
live in suburbs. Also, the young and full time workers are those with the
overall highest predicted daily use of the concepts, and the ones who will most
actively push cities to grow smarter."
Looking at the city-specific findings, he says: "Delhi, Beijing and São Paulo
score very high on usefulness ratings for all concepts we tested-whereas Paris,
London and Stockholm score significantly lower. For example, only 41 percent in
Stockholm-a city known for its great drinking water quality-find the water
quality checker concept to be of use, compared to 92 percent for Delhi."
This study was conducted online in September 2014 with 9,030 iPhone and Android
smartphone users aged between 15 and 69. Respondents were from Beijing, Delhi,
London, New York, Paris, Rome, São Paulo, Stockholm and Tokyo, representing 61
million citizens. Written statements outlining the concepts tested were rotated
so that each respondent saw two thirds of all services.
Ericsson ConsumerLab is a global consumer research unit that studies consumer
use of, and attitudes to, ICT in more than 40 countries annually. As Ericsson's
voice of the consumer externally and internally, Ericsson ConsumerLab helps
customers as well as industry organizations and policy makers to understand the
implications of consumer needs.
NOTES TO EDITORS
Read the report: Smart Citizens: How the internet facilitates smart choices in
city life
View the presentation on SlideShare
More information about ConsumerLab
Download high-resolution photos and broadcast-quality video at
www.ericsson.com/press
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communications technology and services. Our long-term relationships with every
major telecom operator in the world allow people, businesses and societies to
fulfill their potential and create a more sustainable future.
Our services, software and infrastructure - especially in mobility, broadband
and the cloud - are enabling the telecom industry and other sectors to do better
business, increase efficiency, improve the user experience and capture new
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With more than 110,000 professionals and customers in 180 countries, we combine
global scale with technology and services leadership. We support networks that
connect more than 2.5 billion subscribers. Forty percent of the world's mobile
traffic is carried over Ericsson networks. And our investments in research and
development ensure that our solutions - and our customers - stay in front.
Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales
in 2013 were SEK 227.4 billion (USD 34.9 billion). Ericsson is listed on NASDAQ
OMX stock exchange in Stockholm and the NASDAQ in New York.
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New Ericsson ConsumerLab report: As citizens turn smart...:
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Datum: 10.11.2014 - 10:00 Uhr
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News-ID 350993
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