AppDynamics to Speak at Customer Success Summit 2015
(firmenpresse) - SAN FRANCISCO, CA -- (Marketwired) -- 03/23/15 -- , the leading application intelligence company, today announced that Chief Customer Success Officer & Senior Vice President of Technical Operations, Hatim Shafique, will speak at the on March 24, at the Westin St. Francis in San Francisco.
In his role as Chief Customer Success Officer and Senior Vice President of Technical Operations, Shafique is responsible for helping customers through technical support, and continuous education and enablement; he is also responsible for SaaS & IT operations as well as sales enablement engineering. Shafique's efforts have helped AppDynamics recently earn a , the highest in the company's history. NPS is a leading metric for measuring customer loyalty.
Details of Shafique's panel at Customer Success Summit 2015 are as follows:
"Customer Success by the Numbers: How to Measure Impact"
While the discipline of Customer Success has been widely adopted by SaaS and subscription businesses, the debate about how best to measure success still rages on. The tried and true metrics of NPS, conversion rates, churn, and revenue per user are being joined by new metrics including Customer Retention Cost (CRC), product engagement and customer health. This session will feature Customer Success executives such as Shafique, to highlight how they measure the impact that they are making today and how they see these metrics evolving in the future.
Tuesday, March 24 at 9:45 a.m. PDT
Westin St. Francis, 335 Powell Street, San Francisco
The annual Customer Success Summit brings together executives, thought-leaders, and practitioners to exchange ideas and best practices for driving customer success.
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The AppDynamics Application Intelligence Platform helps today's software-defined businesses proactively monitor, manage, and optimize the most complex software environments -- from desktop to mobile -- all in real time, and all in production. With cloud, on-premise, and hybrid deployment flexibility, AppDynamics works and partners with many of the world's most innovative companies. Customers include Citrix, Edmunds, Expedia, Fox News, HBO, John Deere, OpenTable, Salesforce.com, Sephora, StubHub, and Union Pacific Railroad. For more information, visit .
All figures are unaudited. AppDynamics reserves the right to change any planned features at any time before making them generally available as well as never making them generally available. Any buying decisions should be made based on features that are currently generally available.
AppDynamics is a registered trademark of AppDynamics, Inc. © 2008-2015 AppDynamics, Inc. All rights reserved. All other product and company names herein may be trademarks of their registered owners.
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Datum: 23.03.2015 - 12:00 Uhr
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