Agama and Al-Falak Contracted by Etisalat for Improved Customer Experience
(Thomson Reuters ONE) -
The Middle East's largest telco is implementing an Agama solution to assure
optimal IPTV and OTT service quality, improve operational efficiency and
increase customer understanding
(Linköping, April 23, 2015) - Agama Technologies, the video service quality
assurance expert, today announced it has been selected by Emirates
Telecommunications Corporations (Etisalat), the leading telecommunications
operator in the UAE with almost 11 million customers, to provide a comprehensive
solution for video service quality and customer experience monitoring, assurance
and analytics. Agama secured the deal together with its regional business
partner Al-Falak, a leading IT and communications solution provider in the
Middle East.
Etisalat is the Middle East's largest operator and also a pioneer in next-
generation networks for both fixed-line and wireless services. With the ambition
to improve the customer experience of its IPTV and OTT services, Etisalat is
implementing Agama's DTV Monitoring Solution covering the end-to-end video
distribution infrastructure; from head-end down to end-user devices, such as
set-top boxes, smart phones and tablets. This solution provides transparency,
awareness and insights that will support Etisalat to work in a fact-based way,
across departments and workflows, to assure optimal service quality, improve
operational efficiency and increase customer understanding.
"Etisalat appointed us as a trusted local systems integrator to implement a
complete solution for the monitoring, assurance and analytics of its video
services," says Ahmed Gabr, Regional Manager at Al-Falak. "We naturally turned
to Agama to deliver the solution, as it is the industry specialist in this field
and we are confident that it will provide the best possible support system to
Etisalat. This deal reinforces Al-Falak's position, as we extend support to the
region's telecoms operators in adapting their networks to deliver video over IP
networks. We look forward to working closely with both Etisalat and Agama on
this project, and many such future assignments."
Mikael Dahlgren, CEO at Agama Technologies, adds: "We are delighted to have been
awarded this significant contract together with our partner Al-Falak. The
provided solution, combined with our extensive experience, will empower
Etisalat's internal processes such as incident handling, systematic elimination
of underlying problems, change management and customer support, with a
transparency that ultimately will result in drastically lowered OPEX and
improved customer satisfaction."
Agama has the industry's most comprehensive offering for assuring multiscreen
video deployments. Agama is showcasing its complete solution at the industry
trade show TV Connect 2015 in London on April 28-30. Visit stand 72 for a live
demonstration of cutting edge QA for OTT, IP and cable video services; and, to
learn how to easily create the actionable insights that help to efficiently
manage service quality and customer satisfaction.
# # #
Media contacts:
Emelie Svensson
Director of Marketing & PR
Agama Technologies
emelie.svensson(at)agama.tv
+46 13 240 330
Ahmed Gabr
Regional Manager
Al-Falak
ahmed_gabr(at)alfalak.ae
+971 4 391 5470
About Al-Falak Electronic Equipment & Supplies Company
With over 35 years of experience, Al-Falak is focused on delivering telcos and
enterprise IT solutions through a network of offices and trained technical
personnel throughout the Middle East. The company's portfolio of business
partnerships includes leading solution and software providers, hardware and
consumable manufacturers, business consultancy firms and implementation
specialists. For more information, visit www.alfalak.com.
About Agama Technologies
Agama Technologies provides next-generation quality assurance and monitoring
solutions for digital TV and video services. As the first company to provide
complete and proven end-to-end, multi-metric monitoring solutions, Agama
continues to pioneer and innovate. TV operators and service providers worldwide
rely on the established Agama DTV Monitoring Solution for systematic
improvements of service quality and customer satisfaction, whilst lowering
operational costs and reducing churn. For more information, visit www.agama.tv.
Agama logo (.zip):
http://www.agama.tv/downloads/agama_logo_blue.zip
Mikael Dahlgren, CEO at Agama Technologies (JPG):
http://hugin.info/138960/R/1913401/683315.jpg
Agama OTT quality and usage GUIs in monitor screens (JPG):
http://hugin.info/138960/R/1913401/683316.jpg
Full press release (PDF):
http://hugin.info/138960/R/1913401/683313.pdf
This announcement is distributed by GlobeNewswire on behalf of
GlobeNewswire clients. The owner of this announcement warrants that:
(i) the releases contained herein are protected by copyright and
other applicable laws; and
(ii) they are solely responsible for the content, accuracy and
originality of the information contained therein.
Source: Agama Technologies AB via GlobeNewswire
[HUG#1913401]
Unternehmensinformation / Kurzprofil:
Datum: 23.04.2015 - 08:45 Uhr
Sprache: Deutsch
News-ID 387973
Anzahl Zeichen: 5751
contact information:
Town:
Linköping
Kategorie:
Business News
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"Agama and Al-Falak Contracted by Etisalat for Improved Customer Experience"
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