Ericsson and Pegasystems partner to enable Digital Telco Transformation
(Thomson Reuters ONE) -
* Pegasystems and Ericsson have initiated a partnership to help operators
provide a consistent omnichannel retail experience
* Pega Marketing application will complement Ericsson's existing portfolio and
help service providers anticipate and respond to customer needs in real time
* Ericsson's consultants and systems integrators work with Pegasystems and
other partners to deliver more than 1,500 projects each year for customers
around the world
Pegasystems and Ericsson (NASDAQ: ERIC) have formed a global partnership to help
telecommunications service providers utilize customer data and business context
to anticipate customer needs in real time. Through the combination of the Pega
Marketing application's Next-Best-Action capabilities and Ericsson's existing
OSS/BSS product and services portfolio, telco operators will be able to deliver
personalized and consistent interaction to enhance every phase of a customer's
journey.
This partnership will contribute to Ericsson's ability to deliver Digital Telco
Transformation - an offering that allows operators to gain an intimate
understanding of their customers, become more responsive, improve satisfaction
and address diverse needs on a personalized basis.
While Ericsson will initially make use of the Pega Marketing application,
Pegasystems' entire portfolio will be available to Ericsson.
John Barone, VP and General Manager, Corporate Markets Global Alliances,
Pegasystems, says: "Pegasystems and Ericsson are working together on joint
opportunities with some of the leading multinational telecommunications
companies. This latest partnership will enable us to jointly offer operators an
end-to-end portfolio of marketing and customer engagement, customer service,
business process management, and operations solutions. Together we will help
operators transform into digital telco service providers."
Paolo Colella, Vice President and Head of Consulting and Systems Integration at
Ericsson, says: "Ericsson continues to strengthen its strategic partnerships
with market-leading vendors such as Pegasystems to improve its ability to
deliver an end-to-end portfolio. By combining solutions with consulting and
systems integration services, we are able to address our customers' most
pressing needs. Our complementary capabilities will enable our customers to
deliver a superior omnichannel retail experience and advanced customer service.
This will enable digital telco service providers to increase their ability to
upsell, cross-sell and ultimately retain customers."
Ericsson's more than 16,000 consultants and systems integrators work with
Pegasystems and other partners to deliver more than 1,500 projects each year for
customers around the world.
NOTES TO EDITORS
About Pegasystems
Pegasystems (NASDAQ: PEGA) develops strategic applications for sales, marketing,
service and operations. Pega's applications streamline critical business
operations, connect enterprises to their customers seamlessly in real-time
across channels, and adapt to meet rapidly changing requirements. Pega's Global
2000 customers include many of world's most sophisticated and successful
enterprises. Pega's applications, available in the cloud or on-premises, are
built on its unified Pega 7 platform, which uses visual tools to easily extend
and change applications to meet clients' strategic business needs. Pega's
clients report that Pega gives them the fastest time to value, extremely rapid
deployment, efficient re-use and global scale. For more information, please
visit us at www.pega.com. - See more at: http://www.pega.com/about/news/press-
releases/enhancements-pegasystems-customer-engagement-application-life-
sciences#sthash.4grgbXQT.dpuf
Pega Marketing
Pega Marketing for Communications
Consulting and Systems Integration press backgrounder
OSS/BSS media kit
Digital Telco Transformation Toolbox
Digital Telco Transformation video featuring Claudio Contini, Telecom Italia
Digital Solutions CEO
Blog post: Have You Started Your Transformation to a Digital Telco?
Download high-resolution photos and broadcast-quality video at
www.ericsson.com/press
Ericsson is the driving force behind the Networked Society - a world leader in
communications technology and services. Our long-term relationships with every
major telecom operator in the world allow people, businesses and societies to
fulfill their potential and create a more sustainable future.
Our services, software and infrastructure - especially in mobility, broadband
and the cloud - are enabling the telecom industry and other sectors to do better
business, increase efficiency, improve the user experience and capture new
opportunities.
With more than 110,000 professionals and customers in 180 countries, we combine
global scale with technology and services leadership. We support networks that
connect more than 2.5 billion subscribers. Forty percent of the world's mobile
traffic is carried over Ericsson networks. And our investments in research and
development ensure that our solutions - and our customers - stay in front.
Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales
in 2013 were SEK 227.4 billion (USD 34.9 billion). Ericsson is listed on NASDAQ
OMX stock exchange in Stockholm and the NASDAQ in New York.
www.ericsson.com
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FOR FURTHER INFORMATION, PLEASE CONTACT
Ericsson Corporate Communications
Phone: +46 10 719 69 92
E-mail: media.relations(at)ericsson.com
Ericsson Investor Relations
Phone: +46 10 719 00 00
E-mail: investor.relations(at)ericsson.com
Ericsson and Pegasystems partner to enable Digital Telco Transform:
http://hugin.info/1061/R/1925433/690830.pdf
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Source: Ericsson via GlobeNewswire
[HUG#1925433]
Unternehmensinformation / Kurzprofil:
Datum: 01.06.2015 - 17:00 Uhr
Sprache: Deutsch
News-ID 397283
Anzahl Zeichen: 7052
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