Concentrix Named a 'Leader' in CCO PEAK Matrix Assessment
(Thomson Reuters ONE) -
FOR IMMEDIATE RELEASE
Media Contact: Clint Williams, Concentrix
770.883.2551 | clint.williams(at)concentrix.com
Concentrix Named a 'Leader' in CCO PEAK Matrix(TM) Assessment
Report measures service providers' delivery capabilities and market success
FREMONT, CA - Oct. 6, 2015 - Concentrix Corporation has been named a 2015
Contact Center Outsourcing (CCO) Market Leader, positioned as the second highest
in overall CCO delivery capability, on the Everest Group PEAK Matrix for CCO.
This report examines the global service provider landscape and its impact on the
market. It focuses on service provider positioning in the CCO market, changing
market dynamics, and assessment of service provider delivery capabilities.
"We're honored by this designation," said Chris Caldwell, Concentrix President.
"As a high-value business services company, we create transformational solutions
that are customized to our clients' needs. Being a leader means putting our
clients first, to differentiate them in their marketplace."
Caldwell also credited Concentrix's deep domain expertise, technology
innovation, broad global footprint and strong customer satisfaction as factors
in the achievement.
Everest Group classifies 25+ CCO service providers on the Everest Group
Performance | Experience | Ability | Knowledge (PEAK) Matrix into three
categories of Leaders, Major Contenders, and Aspirants. The PEAK Matrix is a
framework to assess the relative market success and overall capability of
service providers
About Concentrix
A wholly owned subsidiary of SYNNEX Corporation (NYSE:SNX), Concentrix is a
leader in high-value global business services. It partners with its clients to
deliver end-to-end customer engagement services, technology innovations,
analytics, process optimization, and business improvements. The global business
services firm transforms the customer experience, and streamlines front and back
office and industry-specific processes to provide the highest value from every
customer interaction. Based in 24 countries with a staff of more than 54,000 who
speak 40+ languages, Concentrix offers industry expertise in 10 industries:
Banking & Financial Services, Healthcare & Pharmaceutical, Insurance,
Technology, Consumer Electronics, Retail & e-Commerce, Government & Public
Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.
For information and recent news, visit www.concentrix.com.
About SYNNEX
SYNNEX Corporation (NYSE:SNX), a Fortune 500 corporation, is a leading business
process services company, optimizing supply chains and providing outsourced
services focused on customer relationship management. SYNNEX distributes a broad
range of information technology systems and products, and also provides systems
design and integration solutions. Founded in 1980, SYNNEX Corporation operates
in 25 countries around the world. Additional information about SYNNEX may be
found online at www.synnex.com.
Safe Harbor Statement
Statements in this release that are forward-looking involve known and unknown
risks and uncertainties which may cause the Company's actual results in future
periods to be materially different from any future performance that may be
suggested in this release. The Company assumes no obligation to update any
forward-looking statements contained in this release.
Copyright 2015 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo,
CONCENTRIX, and all other SYNNEX company, product and services names and slogans
are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX, the
SYNNEX Logo, and CONCENTRIX Reg. U.S. Pat. & Tm. Off. Other names and marks are
the property of their respective owners.
SNX-G
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Unternehmensinformation / Kurzprofil:
Datum: 06.10.2015 - 12:01 Uhr
Sprache: Deutsch
News-ID 425070
Anzahl Zeichen: 4908
contact information:
Town:
FREMONT
Kategorie:
Business News
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