Ericsson strengthens Entel's technology leadership
(Thomson Reuters ONE) -
* Multi-year Digital Telco Transformation agreement spans broad Ericsson
portfolio of OSS/BSS and services, bringing agility to Entel's businesses in
Chile and Peru
* Transformation will enable Entel to introduce real-time capabilities and
lean processes to better understand customers and optimize the way it
interacts with them
* Entel to offer customers a consistent omnichannel experience while reducing
costs and accelerating delivery of new services
Ericsson (NASDAQ: ERIC) today announces that Entel, based in Santiago, Chile,
will undergo a Digital Telco Transformation that will position the operator for
speed, efficiency and success in the Networked Society. The transformation will
be enabled with a broad range of OSS/BSS solutions from Ericsson and its
partners, as well as consulting and systems integration services that support
Entel's full business and portfolio.
The multi-year deal represents a landmark digital transformation initiative in
Latin America, and will help Entel to achieve high levels of operational agility
and improved service delivery across its operations in Peru and Chile.
The Ericsson solution will help Entel subscribers to carry out a wide range of
activities digitally. For example, they will be able to find information online,
compare offerings, make online purchases, and get fast and automated deliveries.
They will also be able to receive promotions, share shopping and usage
experiences, enjoy a seamless experience, use self-care or self-provisioning
solutions, and self-configure services and devices.
Entel saw the need for a Digital Telco Transformation following a period of
sustained subscriber growth and the acquisition of Nextel Peru, which resulted
in disparate network operations. Through the transformation, Entel expects to
provide consumers with a consistent omnichannel experience - thereby helping to
increase its Net Promoter Score® while reducing the cost of customer
interactions.
Entel also aims to reduce time-to-market for new product launches and empower
business customers to self-manage their corporate accounts. Ericsson will
automate and align back-office processes to reduce costs for Entel, while
implementing and providing application development and maintenance for a
comprehensive suite of Ericsson OSS/BSS solutions.
Antonio Büchi, CEO, Entel, says: "This is not a technology project - it is a
business project. The objective is to transform our systems platforms and
associated processes to offer our customers a service experience that meets the
expectations of the digital society in which we live.
"The challenge in the telecommunications industry is to innovate and constantly
provide a better experience for our customers. This agreement is a fundamental
step toward achieving this, and we are confident that by working together with
Ericsson we can offer a substantially better digital experience, lower our costs
and increase our agility".
The newly deployed solutions will empower Entel to gain leadership in customer
experience, product development, and secure fraud and revenue assurance. As a
result, Entel will have the necessary tools to implement streamlined business
processes and automation while focusing on enhanced and personalized customer
experiences.
Sergio Quiroga, Head of Region Latin America and Caribbean, Ericsson, says: "By
combining first-class consulting and systems integration services with the
industry's most comprehensive OSS/BSS portfolio, Ericsson will help Entel
orchestrate and monetize new opportunities within reach in the Networked
Society.
"This comprehensive transformation shows what is possible when service providers
take control of their network operations and put the customer experience first."
To meet consumer demands, operators must continually improve the customer
experience, capture new revenues and drive business efficiencies. Ericsson is
enabling operators to become agile and stay competitive with a comprehensive,
unified OSS/BSS software suite.
NOTES TO EDITORS
Digital Telco Transformation
Digital Telco Transformation Toolbox
Download high-resolution photos and broadcast-quality video at
www.ericsson.com/press
Ericsson is the driving force behind the Networked Society - a world leader in
communications technology and services. Our long-term relationships with every
major telecom operator in the world allow people, business and society to
fulfill their potential and create a more sustainable future.
Our services, software and infrastructure - especially in mobility, broadband
and the cloud - are enabling the telecom industry and other sectors to do better
business, increase efficiency, improve the user experience and capture new
opportunities.
With approximately 115,000 professionals and customers in 180 countries, we
combine global scale with technology and services leadership. We support
networks that connect more than 2.5 billion subscribers. Forty percent of the
world's mobile traffic is carried over Ericsson networks. And our investments in
research and development ensure that our solutions - and our customers - stay in
front.
Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales
in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ
OMX stock exchange in Stockholm and the NASDAQ in New York.
www.ericsson.com
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FOR FURTHER INFORMATION, PLEASE CONTACT
Ericsson Corporate Communications
Phone: +46 10 719 69 92
E-mail: media.relations(at)ericsson.com
Ericsson Investor Relations
Phone: +46 10 719 00 00
E-mail: investor.relations(at)ericsson.com
PR_Ericsson_Entel_DT:
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[HUG#1957923]
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Datum: 09.10.2015 - 13:30 Uhr
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News-ID 425994
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