Concentrix Wins Two Best Outsourcing Thought Leadership Awards
(Thomson Reuters ONE) -
FOR IMMEDIATE RELEASE
Media Contact: Kymber Lowe, Concentrix
602-903-6220 | kymber.lowe(at)concentrix.com
Concentrix Wins Two Best Outsourcing Thought Leadership Awards
FREMONT, CA - Oct. 21, 2015. Concentrix was honored with two of the four Best
Outsourcing Thought Leadership (BOTL) Awards for BPO Innovation presented by the
Outsourcing Institute. Concentrix won awards in two categories: Visionary
Thought Leadership and Best Practices.
The Visionary Thought Leadership Award recognizes an ambitious plan by
Concentrix to help one of its long-time partners shift from selling hardware to
selling software. The plan consisted of expert analytics and end-to-end customer
care. "The company's successful ventures with its client have improved
scheduling efficiency, performance and forecasting accuracy," noted the
Outsourcing Institute.
This bold new business process modeling also won Concentrix awards from the
Technology Services Industry Association and Contact Center World in 2014.
Concentrix uses Omni-Channel engagement and multi-language capabilities to meet
the needs of its clients around the world.
The Best Practices Award honors client recognition of creative and flexible
process innovations to strengthen branding. In order to help agents gain a
better understanding of the client's international travel experience, Concentrix
re-created an airport lounge. The lounge featured an area for agents to watch
videos on the client's products and services, as well as enabling supervisors to
hold team huddles anywhere thanks to the Wi-Fi enabled laptops. As a result,
agents were better equipped to become the client's best advocates and
representatives.
"Concentrix delivered superior customer satisfaction (CSAT) and exceeded the
high expectations of its client by improving scores in all categories/metrics -
CSAT and customer dissatisfaction (DSAT) and average handle time (AHT)," stated
the Outsourcing Institute.
The Outsourcing Institute is a professional association providing information,
research, networking opportunities and customized outsourcing services and
solutions to the outsourcing industry. Judging was done by separate panels of
eight independent senior sourcing executives and business decision makers from
Fortune 1000 enterprises. The panels evaluated nominations on a scorecard that
measured timeliness, overall quality, uniqueness, usefulness and creativity.
"One of our strengths is our flexibility and creativity," said Jyllene Miller,
Senior Vice President of Marketing and Client Engagement for Concentrix. "We
have thousands of great people working for us who have a lot of valuable ideas.
We're not afraid to implement suggestions on how we can improve, especially when
those ideas come from people who work directly with the customers. Our aim is to
keep pushing the industry standard. 'Good enough' is never good enough."
Concentrix will accept the prestigious awards at the BPO Innovations Conference
Oct. 22 in New York City.
About Concentrix
A wholly owned subsidiary of SYNNEX Corporation (NYSE:SNX), Concentrix is a
leader in high-value global business services. It partners with its clients to
deliver end-to-end customer engagement services, technology innovations,
analytics, process optimization, and business improvements. The global business
services firm transforms the customer experience, and streamlines front and back
office and industry-specific processes to provide the highest value from every
customer interaction. Based in 24 countries with a staff of more than 54,000 who
speak 40+ languages, Concentrix offers industry expertise in 10 industries:
Banking & Financial Services, Healthcare & Pharmaceutical, Insurance,
Technology, Consumer Electronics, Retail & e-Commerce, Government & Public
Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.
For information and recent news, visit www.concentrix.com.
About SYNNEX
SYNNEX Corporation (NYSE:SNX), a Fortune 500 corporation, is a leading business
process services company, optimizing supply chains and providing outsourced
services focused on customer relationship management. SYNNEX distributes a broad
range of information technology systems and products, and also provides systems
design and integration solutions. Founded in 1980, SYNNEX Corporation operates
in 25 countries around the world. Additional information about SYNNEX may be
found online at www.synnex.com.
Safe Harbor Statement
Statements in this release that are forward-looking, such as service features
and capabilities, involve known and unknown risks and uncertainties which may
cause the Company's actual results in future periods to be materially different
from any future performance that may be suggested in this release. The Company
assumes no obligation to update any forward-looking statements contained in this
release.
Copyright 2015 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo,
CONCENTRIX, and all other SYNNEX company, product and services names and slogans
are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX, the
SYNNEX Logo, and CONCENTRIX Reg. U.S. Pat. & Tm. Off. Other names and marks are
the property of their respective owners.
SNX-G
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Unternehmensinformation / Kurzprofil:
Datum: 21.10.2015 - 21:00 Uhr
Sprache: Deutsch
News-ID 428643
Anzahl Zeichen: 6678
contact information:
Town:
FREMONT
Kategorie:
Business News
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