FrontRange Solutions Receives a 2011 IP Contact Center Technology Pioneer Award From Customer Interaction Solutions Magazine
(firmenpresse) - PLEASANTON, CA -- (Marketwire) -- 08/09/11 -- , a leading provider of IT Service Management, and Customer Service Management solutions, announced today that has named FrontRange Customer Service Management (CSM) as a recipient of a 2011 IP Contact Center Technology Pioneer Award from , the leading publication in CRM, call center and teleservices industries since 1982.
FrontRange Customer Service Management (CSM) is the only solution which combines the power of voice interactions with customer service and support business workflow and functionality. Built from the ground up with out-of-the-box, integrated voice enablement, CSM provides call centers, contact centers and other customer facing teams the ability to manage customer service request efficiently via phone, or other interaction channels.
The 2011 IP Contact Center Technology Pioneer Award awards companies that have produced an innovative, successful IP contact center product or service.
"Technology is the key to the success of any call center. This award program acknowledges the achievers in the advancement of call center technology and distinguishes the best in the IP contact center technology," said , CEO, TMC.
"TMC is pleased to honor FrontRange Solutions with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications," continued Tehrani.
Winners of the IP Contact Center Technology Pioneer Award are highlighted in the July 2011 issue of Customer Interaction Solutions magazine.
For more information please visit .
Since 1982, (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit .
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes , , , and magazines. , which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.
TMC is the producer of , the world's largest and best-attended IP Communications event. ITEXPO West 2010 was ranked #3 on Trade Show Executive's Fastest 50 Award List. TMC expects to accelerate ITEXPO West's growth by bringing the show to Austin, one of the fast-growing technology hubs in the country. In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance, MSPWorld and more! Visit for a complete listing and further information.
For more information about TMC, visit .
FrontRange is a leading provider of powerful and affordable IT Service Management, IT Asset Management, and Customer Service Management solutions. These solutions enable IT and Services Transformation by providing Enterprise-class capabilities that deliver fast time to benefit, high ease of use, and rapid return on investment. With an award winning tradition and recognized as a leader by industry analysts, FrontRange's products and solutions are used by over 13,000 customers in more than 80 verticals and 45 countries to quickly improve interactions with external and internal clients and achieve better business results. For more information, call 800.776.7889, visit or follow us .
Will Stickney
Horn Group for FrontRange Solutions
415-905-4025
Jan Pierret
Marketing Manager
203-852-6800, ext. 228
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Datum: 09.08.2011 - 13:00 Uhr
Sprache: Deutsch
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