Crawford & Company Reports 2015 Fourth Quarter and Annual Results, Issues 2016 Guidance
(Thomson Reuters ONE) -
Press Release
CRAWFORD & COMPANY 1001 SUMMIT BOULEVARD ATLANTA, GEORGIA 30319 (404) 300-1000
FOR IMMEDIATE RELEASE
Crawford & Company Reports 2015 Fourth Quarter and Annual Results
Issues 2016 Guidance
ATLANTA, GA. (March 10, 2016) -- Crawford & Company (www.crawfordandcompany.com)
(NYSE: CRDA and CRDB), one of the world's largest independent providers of
claims management solutions to insurance companies and self-insured entities,
today announced its financial results for the fourth quarter and year ended
December 31, 2015.
The Company's two classes of stock are substantially identical, except with
respect to voting rights and the Company's ability to pay greater cash dividends
on the non-voting Class A Common Stock (CRDA) than on the voting Class B Common
Stock (CRDB), subject to certain limitations. In addition, with respect to
mergers or similar transactions, holders of CRDA must receive the same type and
amount of consideration as holders of CRDB, unless different consideration is
approved by the holders of 75% of CRDA, voting as a class.
Consolidated Results
Full Year 2015 Summary
* Revenues before reimbursements of $1.170 billion, a 2% increase over $1.143
billion in 2014
* Net loss attributable to shareholders of $(45.5) million, down from net
income of $30.6 million in 2014
* Restructuring and special charges of $34.4 million pretax, or $0.46 per
share for CRDA and CRDB
* Goodwill impairment charges of $49.3 million pretax, or $0.86 per share for
CRDA and CRDB
* Diluted loss per share of $(0.79) for CRDA and $(0.87) for CRDB
* Diluted earnings per share of $0.53 for CRDA and $0.45 for CRDB on a non-
GAAP basis, before goodwill impairment, restructuring and special charges
* Consolidated operating earnings, a non-GAAP financial measure, were $70.4
million in 2015, down from $73.1 million in 2014
Fourth Quarter 2015 Summary
* Revenues before reimbursements of $284.9 million, flat with $285.5 million
for fourth quarter of 2014
* Net loss attributable to shareholders of $(51.7) million, down from net
income of $3.3 million in the same period last year
* Restructuring and special charges of $18.0 million pretax, or $0.25 per
share for CRDA and CRDB
* Goodwill impairment charges of $49.3 million pretax, or $0.86 per share for
CRDA and CRDB
* Diluted loss per share of $(0.93) for CRDA and $(0.95) for CRDB
* Diluted earnings per share of $0.18 for CRDA and $0.16 for CRDB on a non-
GAAP basis, before goodwill impairment, restructuring and special charges
* Consolidated operating earnings, a non-GAAP financial measure, were $19.0
million in the 2015 fourth quarter, compared with $15.3 million in the 2014
period
Mr. Harsha V. Agadi, interim chief executive officer of Crawford & Company,
stated, "While the market backdrop continued to be challenging through the
fourth quarter, we moved aggressively to execute our restructuring plan and
removed over $25 million of cost from our expense base as we enter 2016. Early
signs of success can be seen in our performance this quarter as our consolidated
operating earnings increased 24% over the fourth quarter of 2014. We will
continue to be vigilant and work to identify further opportunities for expense
reduction as we remain laser focused on expanding margins."
Mr. Agadi continued, "Looking at our results for the fourth quarter in more
detail, our U.S. Services segment continued to perform very well delivering
strong revenue growth with operating margins reaching 14%, up 100 bps from the
third quarter's level. We benefited from a large outsourced services project,
continued growth in our U.S. Contractor Connection service line, and reduced
expenses. Our Broadspire segment also continued to be a bright spot with robust
revenue and earnings growth driven by increased casualty claim referrals, market
share gains and the introduction of new products. Lastly, our Garden City Group
and International segments continue to face headwinds. We remain committed to
expanding margins through further cost reduction over the course of 2016."
Mr. Agadi concluded, "While our overall results are not yet where they need to
be, I am very excited by the opportunities in front of us and am optimistic on
the direction of our Company as we work to improve our profitability and uncover
opportunities to grow revenues. Our cost reduction plans are expected to enable
our businesses to achieve their target operating margins in the current claim
environment while providing significant leverage as volumes grow. Looking
forward, we are aggressively re-positioning our Company to deliver more
predictable financial results and growth as we strive to create long-term
shareholder value."
Fourth Quarter and Full Year 2015 Financial Results Compared to Prior Year
Fourth quarter 2015 consolidated revenues before reimbursements totaled $284.9
million, compared with $285.5 million for fourth quarter 2014. Fourth quarter
2015 net loss attributable to shareholders of Crawford & Company was $(51.7)
million compared with net income of $3.3 million in the fourth quarter of 2014.
Fourth quarter 2015 diluted loss per share was $(0.93) for CRDA and $(0.95) for
CRDB, compared with diluted earnings per share of $0.07 for CRDA and $0.05 for
CRDB in the prior year quarter. Before goodwill impairment, restructuring and
special charges, fourth quarter 2015 diluted earnings per share on a non-GAAP
basis were $0.18 for CRDA and $0.16 for CRDB. Consolidated operating earnings, a
non-GAAP financial measure, were $19.0 million in the 2015 fourth quarter,
compared with $15.3 million in the 2014 period.
Full year consolidated revenues before reimbursements were $1.170 billion in
2015, an increase of 2% compared with $1.143 billion for 2014. Net loss
attributable to Crawford & Company was $(45.5) million in 2015, compared with
net income of $30.6 million in 2014. Full year 2015 diluted loss per share was
$(0.79) for CRDA and $(0.87) for CRDB, after goodwill impairment, restructuring
and special charges, compared with diluted earnings per share of $0.57 for CRDA
and $0.52 for CRDB in the prior year. Before the goodwill impairment,
restructuring and special charges, diluted earnings per share on a non-GAAP
basis were $0.53 for CRDA and $0.45 for CRDB. Consolidated operating earnings, a
non-GAAP financial measure, were $70.4 million and $73.1 million in 2015 and
2014, respectively.
Segment Results for the Fourth Quarter and Full Year
In the fourth quarter of 2015, the Company realigned two of its reportable
segments by moving its Canada and Latin America/Caribbean operations from the
former Americas segment to the newly formed International segment, previously
referred to as the EMEA/AP (Europe, Middle East, Africa, and Asia-Pacific)
segment. The former Americas segment, without Canada and Latin
America/Caribbean, is now the U.S. Services segment. The results of the former
EMEA/AP and Americas segments are no longer reported separately. The results of
prior periods have been revised to conform to the current presentation of our
reportable segments. The change in reporting segments did not have any impact on
previously reported consolidated financial results.
U.S. Services
U.S. Services revenues before reimbursements were $56.8 million in the fourth
quarter of 2015, increasing 12% from $50.7 million in the fourth quarter of
2014. The revenue increase was primarily due to an increase in the U.S.
Catastrophe Services service line revenues resulting from an outsourcing project
for a major U.S. insurance carrier and an increase in U.S. Contractor Connection
revenues, partially offset by a reduction in weather-related cases in U.S.
Claims Field Operations. Operating earnings were $7.9 million in the 2015 fourth
quarter, compared with $1.3 million in the fourth quarter of 2014, representing
operating margins of 14% and 2% in the 2015 and 2014 periods, respectively.
For the year, U.S. Services revenues before reimbursements increased 13% to
$242.5 million in 2015 compared with $215.4 million in 2014. Operating earnings
increased to $32.7 million in 2015, from $18.0 million in 2014, representing
operating margins of 13% and 8% in 2015 and 2014, respectively.
International
Fourth quarter 2015 revenues before reimbursements for the International segment
totaled $124.9 million, compared with $125.6 million in the 2014 fourth quarter.
This decrease was due to a reduction in claim activity and changes in foreign
exchange rates which negatively impacted revenues by approximately 13% in the
fourth quarter compared with the prior year period, partially offset by the
inclusion of $19.6 million in revenues from the fourth quarter 2014 acquisition
of GAB Robins in the U.K. International segment operating earnings were $7.3
million in the 2015 fourth quarter, compared with $9.6 million in the 2014
quarter. The segment's operating margin was 6% in the 2015 period as compared to
8% in the 2014 quarter.
For the year, revenues before reimbursements in our International segment
totaled $506.7 million in 2015, compared with $488.3 million in 2014. The
increase in revenues from the GAB Robins acquisition was partially offset by
negative foreign exchange rate impacts of approximately 13% in 2015 compared
with 2014. International segment operating earnings were $18.8 million in 2015,
compared with $25.3 million in 2014, representing operating margins of 4% in
2015 compared with 5% in 2014.
Broadspire
Broadspire segment revenues before reimbursements were $75.4 million in the
2015 fourth quarter, up from $69.2 million in the 2014 fourth quarter. The
revenue increase was due to organic growth, new clients, higher client
retention, the transfer of accident and health cases from our U.S. Services
segment, and increased medical management services referrals. Broadspire
recorded operating earnings of $7.0 million in the fourth quarter of 2015,
representing an operating margin of 9%, compared with $6.3 million, or 9% of
revenues, in the 2014 fourth quarter.
For the year, Broadspire segment revenues before reimbursements increased 9% to
$293.0 million in 2015 compared with $268.9 million in 2014. Broadspire recorded
operating earnings of $24.0 million in 2015, or 8% of revenues, compared with
$15.5 million, or 6% of revenues, in 2014.
Garden City Group
Garden City Group revenues before reimbursements were $27.7 million in the
fourth quarter of 2015, compared with $40.0 million in the same period of 2014.
The decrease in revenues was primarily due to declines in volumes associated
with several large ongoing cases. Operating earnings were $1.7 million in the
2015 fourth quarter as compared to $4.5 million in the 2014 period, with the
related operating margin decreasing from 11% in the 2014 period to 6% in the
2015 period.
For the year, Garden City Group revenues before reimbursements were $128.2
million in 2015, compared with $170.3 million in 2014. Operating earnings were
$11.5 million in 2015, compared with $22.8 million in 2014, with the related
operating margin decreasing to 9% in 2015 from 13% in 2014. At December 31,
2015 there was a backlog of projects awarded totaling approximately $81.0
million, compared with $102.0 million at December 31, 2014.
Unallocated Corporate and Shared Costs, Net
Unallocated corporate costs were $5.0 million in the fourth quarter of 2015,
compared with $6.4 million in the same period of 2014. The decrease was
primarily due to one time acquisition related costs in the 2014 period.
Unallocated corporate costs were $16.6 million in 2015, compared with $8.6
million in 2014. This increase was primarily due to a $3.7 million increase in
unallocated professional fees, $2.4 million in higher self-insured expenses,
increased U.S. defined benefit pension plan expense of $1.5 million, and the
settlement of a specific legal claim.
Goodwill Impairment, Restructuring and Special Charges
The Company recognized goodwill impairment charges in the amount of $49.3
million related to its former EMEA/AP and Americas excluding U.S. Contractor
Connection reporting units during 2015. The noncash goodwill impairment charge
is not reflected in segment operating earnings. This impairment charge did not
affect the Company's liquidity and had no effect on the Company's compliance
with the financial covenants under its Credit Facility. During 2015, the Company
also recorded restructuring and special charges of $34.4 million. There were no
restructuring or special charges in 2014. Restructuring costs of $28.7 million
were comprised of costs associated with the ongoing implementation of the Global
Business Services Center in Manila, Philippines, integration costs related to
the GAB Robins acquisition, and other restructuring costs in our operating
segments and administrative areas. Special charges of $5.6 million were for
certain legal and professional fees and employee separation costs.
The goodwill impairment referred to above was recognized during the 2015 fourth
quarter. During the 2015 fourth quarter, the Company also recorded restructuring
and special charges of $18.0 million. Restructuring charges of $17.3 million for
the 2015 fourth quarter were comprised of costs associated with the ongoing
implementation of the Global Business Services Center, integration costs related
to the GAB Robins acquisition, and other restructuring activities in the
operating segments and administrative areas. Special charges of $0.7 million for
the quarter were incurred for certain legal and professional fees.
Balance Sheet and Cash Flow
Crawford & Company's consolidated cash and cash equivalents position as of
December 31, 2015 totaled $76.1 million compared with $52.5 million at
December 31, 2014.
The Company's operations provided $61.7 million of cash during 2015, compared
with $6.6 million in 2014. The $55.0 million improvement in cash provided by
operating activities in 2015 compared with 2014 was primarily due to improved
collections of accounts receivable and lower payments for accrued liabilities
including incentive compensation.
The Company's 2015 effective income tax rate was distortive, primarily due to
the largely nondeductible goodwill impairment charge, our inability to recognize
tax benefits for certain international net operating losses, and fluctuations in
the mix of income earned. Additionally, current year losses in certain
operations, including losses due to restructuring and special charges, are in
jurisdictions with lower tax rates or where the losses are unable to be
benefited.
2016 Guidance
Crawford & Company is issuing its initial guidance for 2016 as follows:
* Consolidated revenues before reimbursements between $1.05 and $1.10 billion;
* Consolidated operating earnings between $80.0 and $90.0 million;
* Before expected restructuring charges, net income attributable to
shareholders of Crawford & Company on a non-GAAP basis between $36.0 and
$42.0 million, or $0.67 to $0.77 diluted earnings per CRDA share, and $0.59
to $0.69 diluted earnings per CRDB share; and
* After expected restructuring charges, net income attributable to
shareholders of Crawford & Company between $24.0 and $30.0 million, or $0.48
to $0.58 diluted earnings per CRDA share, or $0.40 to $0.50 diluted earnings
per CRDB share.
The Company expects to incur restructuring charges in 2016 totaling $15.6
million pretax, or $0.19 in diluted earnings per share after tax. This is
comprised of approximately $8.4 million related to the Global Business Services
Centers, which should be partially offset by initial savings in 2016 of $8.0
million, and $7.2 million related to previously announced restructuring plans
and special charges.
To a significant extent, Crawford's business depends on case volumes. The
Company cannot predict the future trend of case volumes for a number of reasons,
including the fact that the frequency and severity of weather-related claims and
the occurrence of natural and man-made disasters, which are a significant source
of claims and revenue for the Company, are generally not subject to accurate
forecasting.
In recent periods the Company has derived a material portion of its revenues and
operating earnings from a limited number of client engagements and special
projects within its Garden City Group segment, specifically its work on the
gulf-related class action settlement. Although the Company continued to earn
revenues from the Garden City Group projects in 2015, these revenues, and
related operating earnings, were at a reduced rate as compared to 2014. We
expect activity on these projects to continue in 2016, although at further
reduced rates.
Conference Call
Crawford & Company's management will host a conference call with investors on
Thursday, March 10, 2016 at 1:00 p.m. Eastern Time to discuss fourth quarter and
full year 2015 results. The call will be recorded and available for replay
through April 10, 2016. You may dial 1-855-859-2056 to listen to the replay. The
access code is 90678408. Alternatively, please visit our web site at
www.crawfordandcompany.com for a live audio web cast and related financial
presentation.
Non-GAAP Presentation
In the normal course of business, our operating segments incur certain out-of-
pocket expenses that are thereafter reimbursed by our clients. Under GAAP, these
out-of-pocket expenses and associated reimbursements are required to be included
when reporting expenses and revenues, respectively, in our consolidated results
of operations. In the foregoing discussion and analysis of segment results of
operations, we do not include a gross up of segment expenses and revenues for
these pass-through reimbursed expenses. The amounts of reimbursed expenses and
related revenues offset each other in our results of operations with no impact
to our net income or operating earnings. A reconciliation of revenues before
reimbursements to consolidated revenues determined in accordance with GAAP is
self-evident from the face of the accompanying unaudited condensed consolidated
statements of operations.
Operating earnings is the primary financial performance measure used by our
senior management and chief operating decision maker ("CODM") to evaluate the
financial performance of our Company and operating segments, and make resource
allocation and certain compensation decisions. Unlike net income, segment
operating earnings is not a standard performance measure found in GAAP. We
believe this measure is useful to others in that it allows them to evaluate
segment and consolidated operating performance using the same criteria used by
our senior management and CODM. Consolidated operating earnings represent
segment earnings including certain unallocated corporate and shared costs, but
before net corporate interest expense, stock option expense, amortization of
customer-relationship intangible assets, goodwill impairment, restructuring and
special charges, income taxes, and net income or loss attributable to
noncontrolling interests. The reconciliation of operating earnings to net (loss)
income attributable to shareholders of Crawford & Company on a GAAP basis is
presented below.
Unallocated corporate and shared costs represent expenses related to our chief
executive officer and Board of Directors, certain provisions for bad debt
allowances or subsequent recoveries such as those related to bankrupt clients,
defined benefit pension costs or credits for our frozen U.S. pension plan,
certain self-insurance costs and recoveries, and professional fees for corporate
level projects that are not allocated to our individual operating segments but
are included in our financial performance measure of consolidated operating
earnings. Goodwill impairment, restructuring and special charges are non-core
items not directly related to our normal business or operations, or our future
performance.
Income taxes, net corporate interest expense, stock option expense, and
amortization of customer-relationship intangible assets are recurring components
of our net income, but they are not considered part of our consolidated or
segment operating earnings because they are managed on a corporate-wide basis.
Income taxes are calculated for the Company on a consolidated basis based on
statutory rates in effect in the various jurisdictions in which we provide
services, and varies significantly by jurisdiction. Net corporate interest
expense results from capital structure decisions made by senior management and
the Board of Directors and affecting the Company as a whole. Stock option
expense represents the non-cash costs generally related to stock options and
employee stock purchase plan expenses which are not allocated to our operating
segments. Amortization expense is a non-cash expense for finite-lived customer-
relationship and trade name intangible assets acquired in business combinations.
None of these costs relate directly to the performance of our services or
operating activities and, therefore, are excluded from segment operating
earnings in order to better assess the results of each segment's operating
activities on a consistent basis.
Following is a reconciliation of segment and consolidated operating earnings to
net (loss) income attributable to shareholders of Crawford & Company on a GAAP
basis and the related margins as a percentage of revenues before reimbursements
for all periods presented (in thousands, except percentages):
+-------------+-----------------------------------+-+------------------------------------+
| | Quarter ended | | Year ended |
| +-----------+------+---------+------+-+-----------+ | | |
| | December | % |December | % | | December | % | December | % |
| | 31, 2015 |Margin|31, 2014 |Margin| | 31, 2015 |Margin| 31, 2014 |Margin|
| +-----------+------+---------+------+-+-----------+------+----------+------+
|Operating | | | | | | | | | |
|earnings: | | | | | | | | | |
| | | | | | | | | | |
|U.S. Services|$ 7,865 | 14 %|$ 1,258 | 2 %| |$ 32,702 |13 %|$ 18,039 | 8 %|
| | | | | | | | | | |
|International| 7,315 | 6 %| 9,578 | 8 %| | 18,799 | 4 %| 25,344 | 5 %|
| | | | | | | | | | |
|Broadspire | 7,045 | 9 %| 6,329 | 9 %| | 24,017 | 8 %| 15,469 | 6 %|
| | | | | | | | | | |
|Garden City | | | | | | | | | |
|Group | 1,694 | 6 %| 4,514 |11 %| | 11,507 | 9 %| 22,849 |13 %|
| | | | | | | | | | |
|Unallocated | | | | | | | | | |
|corporate and| | | | | | | | | |
|shared costs,| | | | | | | | | |
|net | (4,966 )| (2 )%| (6,392 )|(2 )%| | (16,605 )|(1 )%| (8,582 )|(1 )%|
| +-----------+ +---------+ | +-----------+ +----------+ |
|Consolidated | | | | | | | | | |
|operating | | | | | | | | | |
|earnings | 18,953 | 7 %| 15,287 | 5 %| | 70,420 | 6 %| 73,119 | 6 %|
| +-----------+ +---------+ | +-----------+ +----------+ |
|(Deduct) add:| | | | | | | | | |
| | | | | | | | | | |
|Net corporate| | | | | | | | | |
|interest | | | | | | | | | |
|expense | (2,145 )| (1 )%| (1,499 )|(1 )%| | (8,383 )|(1 )%| (6,031 )|(1 )%|
| | | | | | | | | | |
|Stock option | | | | | | | | | |
|expense | (76 )| - %| (179 )| - %| | (433 )| - %| (859 )| - %|
| | | | | | | | | | |
|Amortization | | | | | | | | | |
|expense | (2,886 )| (1 )%| (1,595 )|(1 )%| | (9,668 )|(1 )%| (6,341 )|(1 )%|
| | | | | | | | | | |
|Goodwill | | | | | | | | | |
|impairment | | | | | | | | | |
|charges | (49,314 )|(17 )%| - | | | (49,314 )|(4 )%| - | |
| | | | | | | | | | |
|Restructuring| | | | | | | | | |
|and special | | | | | | | | | |
|charges | (18,012 )| (6 )%| - | - %| | (34,395 )|(3 )%| - | - %|
| | | | | | | | | | |
|Income taxes | 1,503 | 1 %| (8,286 )|(3 )%| | (13,832 )|(1 )%| (28,780 )|(3 )%|
| | | | | | | | | | |
|Net loss | | | | | | | | | |
|(income) | | | | | | | | | |
|attributable | | | | | | | | | |
|to non- | | | | | | | | | |
|controlling | | | | | | | | | |
|interests | 306 | - %| (412 )| - %| | 117 | - %| (484 )| - %|
| +-----------+ +---------+ | +-----------+ +----------+ |
|Net (loss) | | | | | | | | | |
|income | | | | | | | | | |
|attributable | | | | | | | | | |
|to | | | | | | | | | |
|shareholders | | | | | | | | | |
|of Crawford &| | | | | | | | | |
|Company |$ (51,671 )|(18 )%|$ 3,316 | 1 %| |$ (45,488 )|(4 )%|$ 30,624 | 3 %|
| +-----------+ +---------+ | +-----------+ +----------+ |
| | | | | | | | | | |
+-------------+-----------+------+---------+------+-+-----------+------+----------+------+
Further information regarding the Company's operating results for the quarter
and year ended December 31, 2015, financial position as of December 31, 2015,
and cash flows for the year ended December 31, 2015 is shown on the attached
unaudited condensed consolidated financial statements.
About Crawford & Company
Based in Atlanta, Georgia, Crawford & Company (www.crawfordandcompany.com) is
one of the world's largest independent providers of claims management solutions
to the risk management and insurance industry, as well as to self-insured
entities, with an expansive global network serving clients in more than 70
countries. The Crawford Solution(SM) offers comprehensive, integrated claims
services, business process outsourcing and consulting services for major product
lines including property and casualty claims management, workers' compensation
claims and medical management, and legal settlement administration.
The Company's shares are traded on the NYSE under the symbols CRDA and CRDB. The
Company's two classes of stock are substantially identical, except with respect
to voting rights and the Company's ability to pay greater cash dividends on the
non-voting Class A Common Stock than on the voting Class B Common Stock, subject
to certain limitations. In addition, with respect to mergers or similar
transactions, holders of Class A Common Stock must receive the same type and
amount of consideration as holders of Class B Common Stock, unless different
consideration is approved by the holders of 75% of the Class A Common Stock,
voting as a class.
Earnings per share may be different between CRDA and CRDB due to the payment of
a higher per share dividend on CRDA than CRDB, and the impact that has on the
earnings per share calculation according to generally accepted accounting
principles.
FOR FURTHER INFORMATION REGARDING THIS PRESS RELEASE, PLEASE CALL BRUCE SWAIN AT
(404) 300-1051.
+------------------------------------------------------------------------------+
|This press release contains forward-looking statements, including statements|
|about the expected future financial condition, results of operations and|
|earnings outlook of Crawford & Company. Statements, both qualitative and|
|quantitative, that are not historical facts may be "forward-looking|
|statements" as defined in the Private Securities Litigation Reform Act of|
|1995 and other federal securities laws. Forward-looking statements involve a|
|number of risks and uncertainties that could cause actual results to differ|
|materially from historical experience or Crawford & Company's present|
|expectations. Accordingly, no one should place undue reliance on forward-|
|looking statements, which speak only as of the date on which they are made. |
|Crawford & Company does not undertake to update forward-looking statements to|
|reflect the impact of circumstances or events that may arise or not arise|
|after the date the forward-looking statements are made. For further|
|information regarding Crawford & Company, including factors that could cause|
|our actual financial condition, results or earnings to differ from those|
|described in any forward-looking statements, please read Crawford & Company's|
|reports filed with the SEC and available at www.sec.gov or in the Investor|
|Relations section of Crawford & Company's website at|
|www.crawfordandcompany.com. |
+------------------------------------------------------------------------------+
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