Concentrix Wins Best Outsourcing Thought Leadership Award
(Thomson Reuters ONE) -
Media Contact: Susan Wagy
media(at)concentrix.com
Concentrix Wins Best Outsourcing Thought Leadership Award
Fremont, CA - Oct. 11, 2016 - Concentrix has been selected as the winner of the
Best Outsourcing Thought Leadership (BOTL) award for Real World Use Case:
Innovation by the Outsourcing Institute.
"This is a fantastic recognition for Concentrix to receive," said Concentrix
President Chris Caldwell. "Winning for best practice in outsourcing thought
leadership through our staff's innovation and capability is truly a testament of
our ability to help clients reduce waste and improve business outcomes. We are
tenacious in our pursuit of excellence and continually push for innovations to
help our clients be more successful. Differentiation is one of our greatest
strengths."
The BOTL Awards recognize companies based on their best practices, real world
use cases and their innovation, creativity and client engagement. This is the
second year in a row that Concentrix has been honored with BOTL Awards. Last
year, Concentrix won in the categories of Visionary Thought Leadership and Best
Practices.
"Concentrix used its Call Collector Tool (CCT) to capture and analyze agent
average handle time (AHT) for a leading telecom operator. Implementation of CCT
reduced AHT by 14%, reducing on average four wasted minutes per call, and
resulting in savings of 23% or more than 6,500 required man-hours to handle the
volume," stated the Outsourcing Institute. "These improvements saved the telecom
provider $470,000 in a span of five months."
"We are delighted to present this year's BOTL Award to Concentrix for the
exemplary work they have achieved in helping move its clients into the digital
economy," said Frank Casale, founder of The Outsourcing Institute and producer
of the BPO Innovations Conference. "We congratulate Concentrix and its high-
performing service provider team for helping accelerate business outcomes,
reducing costs, creating new revenue opportunities and redefining how work gets
done."
Concentrix accepted this award at the Digital BPO Innovations Conference held in
New York City on Thursday, October 6, 2016.
ABOUT CONCENTRIX: Different by Design
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a
leading business services company. We focus on customer engagement and improving
business outcomes for over 450 global clients across six continents. Our
90,000+ staff deliver technology-infused, omni-channel customer experience
management, marketing optimization, digital, consulting, analytics, and back
office solutions in 40+ languages from 125+ delivery centers. We serve
automotive; banking and financial services; insurance; healthcare; technology;
consumer electronics; media and communications; retail and e-commerce; travel
and transportation; and energy and public sector clients. Visit
www.concentrix.com to learn more.
About SYNNEX
SYNNEX Corporation (NYSE: SNX), a Fortune 500 corporation, is a leading business
process services company, optimizing supply chains and providing outsourced
services focused on customer relationship management. SYNNEX distributes a broad
range of information technology systems and products, and also provides systems
design and integration solutions. Founded in 1980, SYNNEX Corporation operates
in 26 countries around the world. Additional information about SYNNEX may be
found online at www.synnex.com.
Statements in this release that are forward-looking involve known and unknown
risks and uncertainties, which may cause the Company's actual results in future
periods to be materially different from any future performance that may be
suggested in this release. The Company assumes no obligation to update any
forward-looking statements contained in this release.
Copyright 2016 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo,
CONCENTRIX, DIFFERENT BY DESIGN, and all other SYNNEX company, product and
services names and slogans are trademarks or registered trademarks of SYNNEX
Corporation. SYNNEX, the SYNNEX Logo and CONCENTRIX Reg. U.S. Pat. & Tm. Off.
Other names and marks are the property of their respective owners.
SNX-G
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Source: Synnex Corporation via GlobeNewswire
Unternehmensinformation / Kurzprofil:
Datum: 11.10.2016 - 22:39 Uhr
Sprache: Deutsch
News-ID 499950
Anzahl Zeichen: 5236
contact information:
Town:
FREMONT
Kategorie:
Business News
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