Ericsson gearing up for services in 4G/LTE and IT
(Thomson Reuters ONE) -
* Next generation networks - meeting the rising demand for mobility and
handling the increasing data traffic - call for a shift in the telecom and
IT service domain
* Ericsson invests in people; competence in service innovation, remote
operations and support for 4G/LTE and IT environments
* Already about 50 experts within LTE remote operations and support in
Ericsson's Romanian Global Service Center
Consumer demands are changing and data traffic is rapidly increasing. Next
generation networks are being introduced, and telecom and IT are more
interdependent than ever. For operators this means opportunities to innovate and
attract customers. The shift creates possibilities for them - together with
governments, utilities, advertisers, media companies and other players - to
develop new business models and services.
To fulfill the potential of their next generation networks and IT environments,
an increasing number of operators are taking an integrated approach to business
models, business processes and customer experience. To meet the evolving needs
of operators for support and operations for both 4G/LTE and IT, Ericsson
(NASDAQ:ERIC) is investing further in competence.
Magnus Mandersson, Head of Business Unit Global Services at Ericsson, says: "Our
service business is a people business. It has grown significantly over the
years, and we foresee that the importance of services will continue to grow. We
are sticking to our formula of combining the skills of our service professionals
and the scale of our global operations in service delivery, and we are now
accelerating the capability growth in dedicated centers."
Ericsson is taking advantage of its scalability by concentrating its activities
in four Global Service Centers located in Romania, Mexico, India and China.
Today about 40 percent of all service deliveries can now be made remotely.
Investments in the center in Romania mean Ericsson is set to handle remote
operations and support for LTE technology, with a strengthened position as the
industry leader in this area. Operating networks on behalf of customers is an
opportunity to gather and reuse the experiences gained in the ongoing deployment
of LTE networks around the globe.
In addition, a continued focus on design, and integration and management of
operators' IT environments - including IT data centers, service layer, business
and operations support systems - has prepared Ericsson for the customer demand
in the strategic IT space.
Stephen Bury, Head of Global Services Center Romania, says: "Our Romanian center
is staffed around the clock to make sure that our customers' subscribers benefit
from high network availability, call quality and minimum restoration time in
case of incidents. Already today we have about 50 LTE service professionals
specifically trained to remotely support and operate customers' LTE networks
globally. We also have employees driving innovation and specializing in software
application development and remote IT operations for our customers, mainly in
Europe. In particular, we focus on areas such as IPTV solutions, sophisticated
discount themes and end-to-end content delivery solutions including user portals
for sporting events - all to sharpen the user experience."
Globally, Ericsson has over 45,000 service professionals working in 175
countries. The majority are working regionally or locally, close to our
customers. In addition, Ericsson is working with an average of 15,000
subcontractors at any given time. The combination makes Ericsson well positioned
to support customers' needs for services around the world.
Notes to editors:
du selects Ericsson to augment its IT environment
3 Italia in IT efficiency contract with Ericsson
Next stop for 4G/LTE - Denmark
Our multimedia content is available at the broadcast room:
www.ericsson.com/broadcast_room
Ericsson is the world's leading provider of technology and services to telecom
operators. Ericsson is the leader in 2G, 3G and 4G mobile technologies, and
provides support for networks with over 2 billion subscribers and has the
leading position in managed services. The company's portfolio comprises mobile
and fixed network infrastructure, telecom services, software, broadband and
multimedia solutions for operators, enterprises and the media industry. The Sony
Ericsson and ST-Ericsson joint ventures provide consumers with feature-rich
personal mobile devices.
Ericsson is advancing its vision of being the "prime driver in an all-
communicating world" through innovation, technology, and sustainable business
solutions. Working in 175 countries, more than 90,000 employees generated
revenue of SEK 203.3 billion (USD 28.2 billion) in 2010. Founded in 1876 with
the headquarters in Stockholm, Sweden, Ericsson is listed on NASDAQ OMX,
Stockholm and NASDAQ New York.
www.ericsson.com
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FOR FURTHER INFORMATION, PLEASE CONTACT
Ericsson Corporate Public & Media Relations
Phone: +46 10 719 69 92
E-mail:media.relations(at)ericsson.com
Ericsson Investor Relations
Phone: +46 10 719 00 00
E-mail:investor.relations(at)ericsson.com
Press Release (PDF):
http://hugin.info/1061/R/1488944/424301.pdf
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Source: Ericsson via Thomson Reuters ONE
[HUG#1488944]
Unternehmensinformation / Kurzprofil:
Datum: 15.02.2011 - 09:56 Uhr
Sprache: Deutsch
News-ID 51479
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