Nokia launches MIKA - the first digital assistant customized for telecommunications operators
(Thomson Reuters ONE) -
Press Release
* MIKA - 'Multi-purpose Intuitive Knowledge Assistant' - aids engineers'
efficiency by providing voice-activated access to information
* Powered by Nokia AVA platform, MIKA provides augmented intelligence and
automated learning to access best practice
* Nokia also introduces Predictive Repair, a Nokia AVA-powered service that
forecasts potential hardware failures up to 14 days in advance
27 January 2017
Espoo, Finland - Nokia has created a customized 'digital assistant' that will
improve telecom operators' efficiency by providing engineers faster access to
critical information. 'MIKA' - powered by the Nokia AVA cognitive services
platform and underpinned by Nokia's services expertise - will provide voice-
dictated automated assistance to reduce time spent searching information
resources, enabling operators to focus on key business tasks without being
distracted by the complexities of multi-technology network environments.
MIKA - or Multi-purpose Intuitive Knowledge Assistant - is the first digital
assistant 'trained' specifically for the telecom industry, designed to provide
automated assistance that saves time and frees highly skilled workers to focus
on critical tasks. Nokia analysis of working methods within a Network Operations
Center has revealed that application of MIKA could 'give back' more than one
hour of productive time every day to engineers by providing them with access to
information and recommendations through the interactive user interface.
MIKA combines augmented intelligence with automated learning to provide access
to an extensive range of tools, documents and data sources. These include the
Nokia AVA knowledge library, a repository of best practice gathered from Nokia
projects around the world. Using the knowledge library MIKA can provide
recommendations based on similar issues seen in other networks. MIKA is
available via a web interface and mobile agent so that engineers can tap into
its knowledge base, wherever they are.
Igor Leprince, head of Global Services at Nokia, said: "Finding the right
information is a daily challenge for telco engineers tasked with boosting
network quality. MIKA taps into the power of the Nokia AVA platform to provide
quick and accurate answers, avoiding time wasted on fruitless searches. MIKA is
customized to support the specific needs of telecoms, and can deliver
recommendations based on experience from networks around the world."
Nokia introduces Predictive Repair
In addition to launching MIKA, Nokia introduces Predictive Repair, a service
that will enable operators to reduce costs and improve network quality by moving
away from break-fix approaches to hardware maintenance. This care service can
predict hardware failures and recommend replacements up to 14 days in advance,
with up to 95 percent accuracy. These recommendations will allow operators to
improve efficiency by avoiding unnecessary site visits, wasted operations
efforts, excessive inventory, and false 'No Fault Found' returns.
Nokia Predictive Repair is the first service of its type in the
telecommunications industry. It draws on Nokia's deep hardware services
expertise - correlating network, repair center and factory data. By applying
Nokia Bell Labs machine learning algorithms to predict failures, the focus is on
high-runner modules that generate a significant share of customer repair
transactions. The service is available to operators that use Nokia 3G and 4G
equipment.
The Nokia MIKA Digital Assistant as a Service is now available for customer
trials, and will be demonstrated at the Nokia booth at Mobile World Congress
2017 in Barcelona (Hall 3, Stand 3A10) between February 27 and March 2. Nokia
Predictive Repair will be available for customer trials in March 2017.
Resources
* Infographic
* Digital assistant as a Service web page
* Predictive Repair web page
* Optimization as a Service web page
Connect with Nokia
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About Nokia
Nokia is a global leader in creating the technologies at the heart of our
connected world. Powered by the research and innovation of Nokia Bell Labs, we
serve communications service providers, governments, large enterprises and
consumers, with the industry's most complete, end-to-end portfolio of products,
services and licensing.
From the enabling infrastructure for 5G and the Internet of Things, to emerging
applications in virtual reality and digital health, we are shaping the future of
technology to transform the human experience. www.nokia.com
Media Enquiries
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Communications
Phone: +358 10 448 4900
Email: press.services(at)nokia.com
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Source: NOKIA via GlobeNewswire
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