KONE revolutionizes elevator maintenance with new customizable KONE Care(TM) service offering and 24/7 Connected Services
(Thomson Reuters ONE) -
KONE Corporation, press release, February 8, 2017
KONE, a global leader in the elevator and escalator industry, has today launched
a unique tailor-made approach for its maintenance services and new 24/7
Connected Services, which uses the IBM Watson IoT (Internet of Things)
platform.
The company is bringing new levels of flexibility to elevator maintenance, with
the introduction of a fully customizable portfolio of services and advanced
tools, designed to meet the individual needs of different customers, such as
building owners and facility managers. KONE's customers will be able to request
and customize services to match the specific requirements of their business,
their tenants, or their building type, instead of predesigned service packages.
"With new technologies and connectivity, we are able to even better meet our
customers' changing needs and expectations on speed, transparency and
predictability. Our customized approach for maintenance services is designed
together with customers, for our customers, to help them to better succeed in
their business and add value in totally new ways." says Henrik Ehrnrooth,
President and CEO, KONE.
As part of KONE Care(TM), KONE has also launched 24/7 Connected Services, which
uses the IBM Watson IoT platform and other advanced technologies to bring
intelligent services to elevators and escalators. It means a completely new
experience for KONE's customers, with less equipment downtime, fewer faults and
detailed information on maintenance work. For people using elevators and
escalators, it means less waiting time and more personalized experiences. The
system enables vast amounts of data from elevator sensors to be monitored,
analyzed and displayed in real-time, improving equipment performance,
reliability and safety.
Ehrnrooth continues: "This is just the beginning. With this platform we will be
able to bring new services and innovations faster to the market for our
customers and consumers. Not only are we able to customize services based on our
customers' individual needs - with better predictability, planning and peace of
mind - but we will also bring artificial intelligence for our services, which
will help predict and suggest resolutions to potential problems."
"We are well on our way towards creating a truly intelligent elevator and
escalator service platform, which will use Watson's cognitive capabilities and
take elevator and escalator services to a new level."
The launch of 24/7 Connected Services comes a year after KONE and IBM announced
a multiyear agreement in which IBM will provide cloud-based Internet of Things
(IoT) technologies and services to drive innovation in the elevator and
escalator industry.
Both the new KONE service offering and 24/7 Connected Services have been piloted
and introduced in selected markets and will be commercially available broadly
during 2017, with roll-out continuing throughout 2018. KONE aims to connect over
1 million additional elevators and escalators to the cloud over the next few
years.
To bring a human touch to the technology behind KONE's 24/7 Connected Services,
KONE and IBM have teamed up to demonstrate intelligent services. Discover how
different elevators in different countries "talk" to the IBM Watson IoT
Platform, live and in real-time at http://machineconversations.kone.com/
Read more:
Previous press releases are available at www.kone.com/press including:
February 19, 2016: KONE joins forces with IBM for IoT cloud services and
advanced analytics technologies
For images and videos, please visit KONE's Material Bank on
http://bit.ly/KONEservices
For further information, please contact:
Liisa Kivelä, Director, Communications, KONE Corporation, tel.
+358 204 75 4330, media(at)kone.com
About KONE
At KONE, our mission is to improve the flow of urban life. As a global leader in
the elevator and escalator industry, KONE provides elevators, escalators and
automatic building doors, as well as solutions for maintenance and modernization
to add value to buildings throughout their life cycle. Through more effective
People Flow®, we make people's journeys safe, convenient and reliable, in
taller, smarter buildings. In 2016, KONE had annual net sales of EUR 8.8 billion
and at the end of the year over 52,000 employees. KONE class B shares are listed
on the Nasdaq Helsinki Ltd. in Finland. http://www.kone.com
This announcement is distributed by Nasdaq Corporate Solutions on behalf of Nasdaq Corporate Solutions clients.
The issuer of this announcement warrants that they are solely responsible for the content, accuracy and originality of the information contained therein.
Source: KONE OYJ via GlobeNewswire
Unternehmensinformation / Kurzprofil:
Datum: 08.02.2017 - 07:00 Uhr
Sprache: Deutsch
News-ID 522653
Anzahl Zeichen: 5303
contact information:
Town:
Espoo
Kategorie:
Business News
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"KONE revolutionizes elevator maintenance with new customizable KONE Care(TM) service offering and 24/7 Connected Services"
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