IMImobile launches new chatbot solution for Contact Centres
(Thomson Reuters ONE) -
New IMIbot.ai solution to be showcased at this week's Future of the Contact
Centre Conference in London
LONDON, Feb. 22, 2017 (GLOBE NEWSWIRE) -- IMImobile, a cloud communications
software and solutions provider that helps companies use mobile and digital
technologies to engage with customers, today announces the launch of IMIbot.ai,
its automated end-to-end chatbot customer engagement solution.
The fully managed solution builds on the success of IMImobile's existing chatbot
technology and is designed to work with multiple messaging channels such as SMS,
Facebook Messenger, WhatsApp, Skype and AI engines like Amazon Alexa. IMIbot.ai
can be easily used in conjunction with live agent messaging via chat and voice
in Contact Centres, delivering a consistent and joined-up experience across
customer channels.
IMImobile's announcement comes on the back of recent chatbot and interactive
messaging deployments for mobile operators, banks and utility companies.
Jay Patel, Chief Executive Officer, at IMImobile comments: "AI is offering an
unparalleled opportunity for enterprises to automate and drive greater levels of
efficiency into their Contact Centres. The secure and scalable implementation of
a new chatbot service is as important as the technology itself, and the ability
to integrate and orchestrate easily with existing channels.
With half of the world's population now using one of the top four messaging
apps, our channel-agnostic chatbot solution can help enterprises automate and
transform the way they serve their customers through conversational messaging."
Notes to Editors
IMImobile is a cloud communications software and solutions provider that enables
companies to harness mobile and digital technologies to better communicate and
engage with their customers.
Organisations that trust us to deliver smarter digital customer engagement
solutions include Vodafone Group, O2, Telefonica, Aircel, Airtel, EE, AT&T, MTN,
Orange Group, Centrica, Universal Music, Tata, AA, BBC and major financial
institutions.
IMImobile is headquartered in London with offices in Hyderabad, Atlanta, Dubai
and Johannesburg and has over 850 employees worldwide. IMImobile is quoted on
the London Stock Exchange's AIM market with the TIDM code IMO.
www.imimobile.com
Media Contacts
IMImobile via Redleaf
Matthew Hooper / Alex Klose
Redleaf Communications 020 7382 4730
Charlie Geller IMImobile(at)redleafpr.com
This announcement is distributed by Nasdaq Corporate Solutions on behalf of Nasdaq Corporate Solutions clients.
The issuer of this announcement warrants that they are solely responsible for the content, accuracy and originality of the information contained therein.
Source: IMImobile via GlobeNewswire
Datum: 22.02.2017 - 11:08 Uhr
Sprache: Deutsch
News-ID 525666
Anzahl Zeichen: 3297
contact information:
Town:
London
Kategorie:
Business News
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