eGain Virtual Assistant(TM) named KMWorld Trend-Setting Product for second year in a row
(Thomson Reuters ONE) -
Solution recognized for delivering a connected, conversational experience
SUNNYVALE, Calif., Oct. 24, 2017 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN),
the leading provider of customer engagement solutions, today announced that its
AI-powered solution, eGain Virtual Assistant(TM), has been named in KMWorld
Magazine's list of Trend-Setting Products of 2017.
Sandra Haimila, Editor at KMWorld, said, "Each year KMWorld looks for software
products that break new territory in helping organizations leverage knowledge to
achieve their business goals. These products are designed, developed and
perfectly timed to fill a niche in the marketplace often before users are even
aware that they need such tools." eGain Virtual Assistant is a trend-setter
especially because of its integration with human-assisted touchpoints, according
to Haimila.
Solution highlights:
* Assists with broad range of inquiries - informational, transactional, and
advisory - leveraging underlying knowledge base in the platform, website
content, and online forms.
* Context-aware escalation to AI process guidance and chat in the platform.
* Secure APIs and SDKs to interact via SMS, Facebook Messenger, mobile apps
and web interfaces.
"AI is the leading innovation vector in knowledge management today," said Ashu
Roy, eGain CEO. "We are proud to be a KMWorld trend-setter with our enhanced AI
Virtual Assistant capabilities."
eGain will showcase its new suite, eGain Solve(TM), featuring unified AI virtual
assistant, knowledge management, and digital engagement capabilities at the
KMWorld Knowledge Management and Enterprise Solutions Conference:
* Booth#: 400
* Venue: JW Marriott, Washington DC
* Date: November 6-9, 2017
More information
* Solution overview: eGain Virtual Assistant
* Avatars gallery: http://www.egain.com/products/virtual-assistant-gallery/
* Expert-guided production pilot at no charge: http://bit.ly/2basK93
About eGain
eGain customer engagement solutions power digital transformation for leading
brands. Our top-rated cloud applications for social, mobile, web, and contact
centers help clients deliver connected customer journeys in an omnichannel
world. To find out more about eGain, visit http://www.egain.com/.
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Corp. in the United States and/or
other countries. All other company names and products mentioned in this release
may be trademarks or registered trademarks of the respective companies.
About KMWorld
KMWorld (www.kmworld.com) is the leading information provider serving the
Knowledge Management systems market and covers the latest in Content, Document
and Knowledge Management, informing more than 30,000 subscribers about the
components and processes - and subsequent success stories - that together offer
solutions for improving business performance.
KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com)
MEDIA CONTACT
Tim Cox
Zing PR on behalf of eGain Corporate
Phone: 650-888-6116
Email: tim(at)zingPR.com
This announcement is distributed by Nasdaq Corporate Solutions on behalf of Nasdaq Corporate Solutions clients.
The issuer of this announcement warrants that they are solely responsible for the content, accuracy and originality of the information contained therein.
Source: eGain Corporation via GlobeNewswire
Unternehmensinformation / Kurzprofil:
Datum: 24.10.2017 - 12:30 Uhr
Sprache: Deutsch
News-ID 564999
Anzahl Zeichen: 3953
contact information:
Town:
Sunnyvale
Kategorie:
Business News
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