Unymira presents new Customer First solutions at Service Management World in Orlando
(PresseBox) - Unymira showcases its innovative solutions for optimizing IT service desk processes and costs at HDI Service Management World 2018 in Orlando, U.S., from October 15 ? 17 (booth#203). The focus is on the intelligent self-service system Smart Link, which pools all services and information for end users in one single channel. The application flexibly complements all common IT service management (ITSM) systems and is easy to integrate. The active knowledge base Knowledge Center, the web self-service solution Knowledge First and the Knowledge Bot are also being presented.
?We?ve developed intelligent Customer First solutions which can be integrated seamlessly in IT service management processes to address the high requirements demanded in IT support. They not only reduce the volume of IT tickets and the cost and effort involved in handling them, but also ensure high customer satisfaction. As a result, the costs of purchasing the software are usually recouped in 6 to 12 months. The portfolio, which is broadly established in Europe, has also inspired IT service organizations in the U.S. over the past few months,? said Sven Kolb, Managing Director of USU GmbH.
More information are available at: https://www.unymira.com/en/events/
Founded in 1977, USU GmbH is one of the biggest European providers of IT and Knowledge Management Software. Market leaders from every sector of the international economy create transparency with USU applications, while also increasing flexibility, decreasing risks and cutting costs.
With intelligent solutions and expertise in digital interaction, Unymira is a prime mover in the digitization of business processes. Standard software and consulting services help to automate service processes and actively provide knowledge for all communication channels and customer contact points in sales, marketing, and customer service. The customer-first portfolio in this area is complemented by customized applications, portal and CMS solutions, UX design and social media management.
USU GmbH is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard Segment of the German Stock Exchange (DAX) in Frankfurt. For further information, please go to: https://www.usu.de/en/
Unternehmensinformation / Kurzprofil:
Founded in 1977, USU GmbH is one of the biggest European providers of IT and Knowledge Management Software. Market leaders from every sector of the international economy create transparency with USU applications, while also increasing flexibility, decreasing risks and cutting costs.With intelligent solutions and expertise in digital interaction, Unymira is a prime mover in the digitization of business processes. Standard software and consulting services help to automate service processes and actively provide knowledge for all communication channels and customer contact points in sales, marketing, and customer service. The customer-first portfolio in this area is complemented by customized applications, portal and CMS solutions, UX design and social media management.USU GmbH is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard Segment of the German Stock Exchange (DAX) in Frankfurt. For further information, please go to: https://www.usu.de/en/
Datum: 04.10.2018 - 10:49 Uhr
Sprache: Deutsch
News-ID 582054
Anzahl Zeichen: 2502
contact information:
Town:
Möglingen
Kategorie:
Manufacturing & Production
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