LESER Implements Digital Approvals of Safety Valves for Improved Customer Service
Customer Success Story LESER with ADTANCE Support
(PresseBox) - Despite gradual easing, the corona crisis has not yet been overcome even within the economic sector. Due to contact and distance regulations, employees are still not supposed to travel. The manufacturing industry has had to partially close down production completely or reduce it to a minimum. Customer service and sales activities still cannot be carried out personally in the traditional form in many places due to the contact restrictions. Especially companies had to come to terms with the situation in times of strict restrictions. LESER sets a good example here. As early as 2018, LESER took the first steps towards digitization. In times of Corona, however, the advantages really began to become apparent.
Process of approval of safety valves by LESER:
Before LESER hands over the finished safety valves for their application areas, the customer can have the safety valves inspected and approved by a Notified body or by its own experts. The valves are inspected according to specified steps with regard to the requirements of the respective customer groups and then approved if all specifications and tolerance values are met. In the past, the inspectors had to travel to LESER because the approval process is carried out directly at LESER's production facility.
Thanks to ADTANCE Support, LESER did not have to stop its approval activities and thus the delivery of safety valves to customers, despite the Corona crisis. With the video-based solution ADTANCE Support, LESER completely digitizes the acceptance procedure. This enables the company to carry out approvals of safety valves professionally, remotely and yet under the eyes of the customer, despite the restraints on contact. Throughout the entire approval process, the LESER inspector uses RealWear HMT-1 data goggles to share his field of vision live with the inspecting customer so that he can follow the inspection on his desktop or mobile device. If the customer has any comments, he can communicate them during the inspection or, if he has a special request, he can take a screenshot of the relevant live stream extract, mark comments directly in the image and send it back to the LESER inspector so that he can act accordingly.
But ADTANCE Support does not only show its advantages during the Corona crisis. ADTANCE Support also enables more efficient and effective work in the normal approval routine of LESER.
By using ADTANCE Support, LESER benefits from the following advantages:
Elimination of travel time and -expenses
Faster approval processes
Increased availability of inspectors
"With ADTANCE Support as a video-based, audio-visual solution, even in this crisis we were able to carry out approval processes together with our customers," says Felix Hopfer, LESER ICT and project manager for the implementation of ADTANCE Support. "But we also see great advantages for the future which we can provide our customers with this tool".
Since ADTANCE Support can be linked to ADTANCE Workflow, LESER is now considering using the two solutions in combination. ADTANCE Workflow's checklists and workflow system will make approval processes even more productive and faster.
The Company:
LESER is the largest producer of safety valves in Europe and therefore one of the leading companies within this industry worldwide. The company operates worldwide and has production sites in Hohenwestedt/Germany as well as in China and India. Furthermore, the company has twelve subsidiaries and offices in Europe, Asia, America and the Middle East. LESER manufactures safety valves for a wide range of industries, including chemicals, oil and gas, pharmaceuticals, food, heating and air conditioning and shipbuilding. The company employs more than 1,050 people worldwide and serves customers with service representatives in over 80 countries.
Adtance is a fast-growing global software and infrastructure company specializing in the digitization and optmization of after-sales services.
Adtance offers a variety of solutions, including Adtance Support, a leading remote maintenance solution that enables companies to provide optimized service with smartglasses and mobile devices worldwide. Other solutions include Adtance Workflow, the innovative solution for mapping work processes and checklists using wearables, smartphones and tablets, and the Adtance Smart Service Platform, which enables managers to find and use all the after-sales service tools they need on a single platform, from resource planning and machine management to preventive maintenance solutions. In addition, Adtance also offers individual developments in all areas of the value chain.
Customers come from a wide range of industries and company sizes. The solutions are used by small local special machine manufacturers, but also by international automobile manufacturers, so that the solutions are optimzed and installed according to demand.
Unternehmensinformation / Kurzprofil:
Adtance is a fast-growing global software and infrastructure company specializing in the digitization and optmization of after-sales services.Adtance offers a variety of solutions, including Adtance Support, a leading remote maintenance solution that enables companies to provide optimized service with smartglasses and mobile devices worldwide. Other solutions include Adtance Workflow, the innovative solution for mapping work processes and checklists using wearables, smartphones and tablets, and the Adtance Smart Service Platform, which enables managers to find and use all the after-sales service tools they need on a single platform, from resource planning and machine management to preventive maintenance solutions. In addition, Adtance also offers individual developments in all areas of the value chain.Customers come from a wide range of industries and company sizes. The solutions are used by small local special machine manufacturers, but also by international automobile manufacturers, so that the solutions are optimzed and installed according to demand.
Datum: 14.07.2020 - 10:00 Uhr
Sprache: Deutsch
News-ID 616546
Anzahl Zeichen: 5270
contact information:
Town:
Wald-Michelbach
Kategorie:
Manufacturing & Production
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"LESER Implements Digital Approvals of Safety Valves for Improved Customer Service"
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