BAA Selects Pegasystems to Enable Airport-Collaborative Decision Making Initiative at Heathrow
(Thomson Reuters ONE) -
BPM-Based Solution Underpins Drive to 'Make Every Journey Better' -- Initial
Functionality Implemented at Heathrow in Just Nine Weeks
READING, UK--(Marketwire - February 24, 2010) - Leading airport operator BAA has
chosen Pegasystems' SmartBPM® platform to support Airport - Collaborative
Decision Making (A-CDM) at London Heathrow Airport.
The first phase of the multi-stage project at Heathrow was delivered in just
nine weeks. "This extraordinary achievement is a testament to both the
unrivalled flexibility of SmartBPM's rules-based approach and the first-class
collaborative support of the Pegasystems and BAA project teams," stated David
Wells, VP and Managing Director, EMEA, Pegasystems.
Visibility and control
The A-CDM programme, a concept developed by Eurocontrol -- the European Air
Traffic Control agency -- is designed to improve the overall efficiency of
operations at an airport and create a co-ordinated Europe-wide air traffic
management system, encompassing both en route and airport operations.
"As the world's busiest international airport, we chose to implement our A-CDM
solution at Heathrow first," confirms BAA Enterprise Architect, Eamonn
Cheverton. "This fully-integrated and collaborative approach to decision-making
will provide a consistent view of flight status to all parties within the
Airport and so deliver rapid and substantial benefits, both in operational
efficiency and, equally importantly, making every journey better for
passengers."
"In looking to achieve maximum return from this investment," he confirms, "we
chose Pegasystems SmartBPM as the underlying platform to deliver these benefits
because its agile process-centric BPM methodology offered unmatched flexibility
to rapidly deliver functionality that monitors operational activity and
proactively resolves issues and exceptions."
Early arrivals
At Heathrow, the initial phase of the A-CDM programme, already operational, is
focused on the aircraft turnaround process. As part of this, Pegasystems' BPM
solution is helping track and monitor aircraft through the air-to-air process
and managing related airfield performance, including punctuality, taxi times and
baggage delivery. By seamlessly integrating with BAA's existing systems in
receiving data and automatically acting on it in real time, Pegasystems SmartBPM
is significantly enhancing BAA's decision-making process.
Further phases will provide parallel functionality around 'kerb to gate' and
transfer processes. "This solution has had an immediate positive impact," says
Tim Hardy, Group Airside Operations Director, "by providing a consistent
consolidated view of operational status and will significantly improve both the
customer experience and reduce the environmental impact of our operation."
For Cheverton, the success of the project to-date has been underpinned by
Pegasystems' ability to directly capture business objectives and rapidly
configure functionality in line with BAA's demanding requirements. "In addition,
SmartBPM's rules-based approach aligns perfectly with our iterative SCRUM
project methodology," he says. "The Pegasystems team has fully understood our
business in delivering what we need."
The result has been a rapid and successful implementation. For Wells,
"SmartBPM's agile Build for Change® methodology provides the ideal platform for
BAA as it looks to transform its' Total Airport Management (TAM) systems over
the next three years."
About Pegasystems
Pegasystems (NASDAQ: PEGA), the leader in Business Process Management, provides
software to drive revenue growth, productivity and agility for the world's most
sophisticated organisations. Customers use our award-winning SmartBPM® suite to
improve customer service, reach new markets and boost operational effectiveness.
Our patented SmartBPM technology makes enterprise applications easy to build and
change by directly capturing business objectives and eliminating manual
programming. SmartBPM unifies business rules and processes into composite
applications that leverage existing systems -- empowering businesspeople and IT
staff to Build for Change®, deliver value quickly and outperform their
competitors.
Pegasystems' suite is complemented by best-practice frameworks designed for
leaders in financial services, insurance, healthcare, government, life sciences,
communications, manufacturing and other industries.
Headquartered in Cambridge, MA, Pegasystems has offices in North America, Europe
and Asia. Visit us at www.pega.com.
RSS Feeds for Pegasystems Press Releases, Pegasystems Media Coverage,
Pegasystems Webcasts, and Pegasystems Events
All trademarks are the property of their respective owners.
Media Contacts:
Joanna Richardson
Pegasystems Inc.
+44 (0) 1189 651660
joanna.richardson(at)pega.com
Twitter: http://twitter.com/pegasystems
Katy Brooks/Jane Rigg
The Whiteoaks Consultancy
+44 (0) 1252 727313
katyb(at)whiteoaks.co.uk
[HUG#1388253]
Datum: 24.02.2010 - 18:37 Uhr
Sprache: Deutsch
News-ID 12892
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