DGAP-News: Optimizer International Group gets ready to boost support infrastructure to cope with growing demand in services
(firmenpresse) - DGAP-News: Optimizer International Group, Inc. / Key word(s):
Miscellaneous
Optimizer International Group gets ready to boost support
infrastructure to cope with growing demand in services
06.06.2012 / 09:25
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Optimizer International Group gets ready to boost support infrastructure to
cope with growing demand in services
After establishing a Hong Kong corporation in March, the company is now
gearing up to boost its support infrastructure in response to the growing
demand for cloud based software solutions in the Asia-Pacific region.
'We want to offer world class service and support to our customers around
the world. So far it has been a unique point of difference for us in the
online software industry and the results are very obvious.', said CEO Manas
Kumar in a statement.
With more and more online software vendors reverting to automated and
conventional help desk type systems, Optimizer is taking a unique approach
to meeting the customers' needs around the clock and around the world.
'We are changing the way we have approached customer support in the past.
This change has caused every member of the Optimizer team, to participate
in front line support calls, all the way up to the highest levels of
leadership within the company. We felt this to be the best way to
understand what our customers' real needs and wants are; and in the
process, we also end up establishing a strong connection with our customers
at a more personal level', said Fred Oloapu, Chief Relationship Officer of
Optimizer.
We are currently in the process of rolling out a 'follow the sun' driven
support structure whereby using teams located in different parts of the
world, we can support our customers in their time zones and in some cases,
in their preferred language. The Hong Kong setup is a great stepping stone
toward bringing this to fruition.', continued Oloapu.
Ultimately, great customer experiences create memorable and longer lasting
relationships with customers and Optimizer's step toward becoming an always
available, customer centered cloud software company is one worth following
closely.
About Optimizer: Optimizer HQ is a fast paced 'innovation factory' that
develops and delivers internet based software products for small businesses
around the world on a 'pay-as-you-go' business model. Optimizer products
are 100% web based with nothing to download and businesses only pay a
simple monthly charge to use the software. Its popular technologies include
email marketing, SMS marketing, customer relationship management, search
engine optimization, email list management, location based services and
associated consulting services.
End of Corporate News
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173010 06.06.2012
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Datum: 06.06.2012 - 09:25 Uhr
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News-ID 153521
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