Aberdeen Group Publishes Customer Experience and Service Management Research
Research Examines Improving the Field Service Organization With Mobile Technology
(firmenpresse) - BOSTON, MA -- (Marketwired) -- 07/10/13 -- , a Company (NYSE: HHS), today announced the publication of a new research report by Aly Pinder, Jr., Research Analyst for its research practice.
The "" research report by Aly Pinder, Research Analyst, Customer Experience and Service Management at the Aberdeen Group, highlights how Best-in-Class service and organizations have looked to mobile tools to improve field service workforce productivity, first-time fix, and SLA compliance. These top performers not only look to mobile technology to improve operational efficiency but also to drive improved visibility and insight into customers, products, parts, and technicians. This report details a path for service organizations to improve the field service organization through the use of mobile technology. To obtain a complimentary copy of the report visit: .
Other recent research reports from Aly Pinder, Jr. include "" and "".
Enabled by its team of 40 research analysts covering 16 industry-sector categories, access to 35,000benchmarked enterprise decision makers, and 2.5 million research readers, Aberdeen Group -- a Harte-Hanks Company (NYSE: HHS) -- is the trusted advisor to global technology markets, providing corporations with insights that drive IT decisions. Aberdeen's independent, fact-based research and market intelligence is used by the Fortune 1000, Global 500, and Software 500.
Aberdeen has offices in Boston and London. Harte-Hanks operates 25 offices in the United States, and has locations throughout Asia-Pacific, Europe, and Latin America.
© 2013 Aberdeen Group, Inc., a Harte-Hanks Company
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Datum: 10.07.2013 - 13:35 Uhr
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