Aberdeen Publishes Customer Experience and Service Management Research
Research Examines Real-Time Unified Customer Engagement (RUCE)
(firmenpresse) - BOSTON, MA -- (Marketwired) -- 08/14/13 -- , a Company (NYSE: HHS), today announced the publication of the research report "," authored by , Senior Research Analyst for the Aberdeen practice.
The examines the rapidly changing dynamics of contemporary buyer/seller relationships, and reveals that companies with an infrastructure that supports the exchange of customer information with all organizational stakeholders, on a real-time basis, achieve a 5.6% year-over-year growth in customer satisfaction rates. Additionally, an organization's ability to capture timely insights on customer requirements can help reduce the average customer request response time by 7.8% on an annual basis. To obtain a complimentary copy of this report, please visit: .
View Omer Minkara's postings on the Aberdeen Group blog .
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Additional recent research reports from Omer Minkara include "," "," and "."
Enabled by its team of 40 research analysts covering 16 industry-sector categories, access to 35,000benchmarked enterprise decision makers, and 2.5 million research readers, Aberdeen Group -- a Harte-Hanks Company (NYSE: HHS) -- is the trusted advisor to global technology markets, providing corporations with insights that drive IT decisions. Aberdeen's independent, fact-based research and market intelligence is used by the Fortune 1000, Global 500, and Software 500.
Aberdeen has offices in Boston and London. Harte-Hanks operates 25 offices in the United States, and has locations throughout Asia-Pacific, Europe, and Latin America.
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Datum: 14.08.2013 - 14:35 Uhr
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