Ericsson powers Spark New Zealand's IT transformation
(Thomson Reuters ONE) -
* Spark deploys Ericsson Service Agility Suite to reengineer IT platforms with
positive results for New Zealand customers
* Ericsson's inventory management, product catalogue and order management
systems helping to deliver pre-paid mobile services
* OSS transformation program designed to enable faster introduction and
delivery of all Spark products
Ericsson (NASDAQ: ERIC) today announced that Spark New Zealand, the leading
telecom operator in New Zealand, has deployed Ericsson Service Agility Suite to
reengineer its IT platforms to achieve agility improvements. At the Ericsson
OSS/BSS Summit 2014 being held October 28 - 30 in New York, Dr. Claire Barber,
General Manager of Change and Technology for Spark, detailed how the rollout has
resulted in faster delivery of prepaid mobile services, affirming the operator's
commitment to customers.
In order to meet the growing needs of subscribers and the increases in data
traffic, operators must become more agile with the ability to be flexible, fast
and in complete control of their business. As a result, operators turn to
operations support systems to help them effectively scale networks and services,
and to continue to deliver on customer expectations.
Around the world, leading operators such as Spark are reviewing and updating the
processes and systems they use to launch and deliver services. This work is
being done with a strong focus on better customer engagement and improved
experiences. Spark is transitioning from telecom-defined to customer-defined
interactions with a simplified product portfolio and approach. As a result, they
can automate thousands of processes and simplify those that must remain manual.
Dr. Claire Barber says: "Our Re-engineering Program has reduced multiple
overlapping products and automated hundreds of manual processes, leading to
improvements in new service rollout and more effective cost utilization. As part
of Ericsson Service Agility Suite, Ericsson Catalog Manager gives us one of the
modular components we needed to realize our plan."
"With the Ericsson solution, we hope to be able to better utilize assets and
automate a number of service delivery functions to provide significant
operational efficiencies. Our driving aim of the process is to better manage our
network and customer services in order to continue to improve customer
engagement and experience," Dr. Barber says.
Elisabetta Romano, Vice President and Head of OSS and Service Enablement,
Business Unit Support Solutions, Ericsson, says: "The pre-integrated product
catalog and order management systems included in Ericsson Service Agility Suite,
are essential building blocks for Spark's IT operations update. A sophisticated
catalog manager has been key to helping our customers simplify new product and
service creation from re-usable product, service and resource components.
Catalog-driven operations allow them to quickly create offerings, drive sales
and manage fulfillment processes with lower costs and higher reliability."
Operators must become agile as they support services across networks, offer a
range of plans and push the limits of innovation. Ericsson helps customers meet
changing demands with a comprehensive, unified OSS and BSS product suite that
combines business, IT and network capabilities. A team of more than 64,000
service professionals supports these offerings with services such as consulting
and systems integration, managed services; product related services and
broadcast services. Ericsson's market leadership is underscored by the company's
breakthrough work with customers to improve the subscriber experience, capture
new revenues and boost business efficiencies. As a result, Ericsson remains
positioned for ongoing success, driven by the continually surging demand for
data services.
NOTES TO EDITORS
Ericsson OSS/BSS Summit 2014
Download high-resolution photos and broadcast-quality video at
www.ericsson.com/press
Ericsson is the driving force behind the Networked Society - a world leader in
communications technology and services. Our long-term relationships with every
major telecom operator in the world allow people, businesses and societies to
fulfill their potential and create a more sustainable future.
Our services, software and infrastructure - especially in mobility, broadband
and the cloud - are enabling the telecom industry and other sectors to do better
business, increase efficiency, improve the user experience and capture new
opportunities.
With more than 110,000 professionals and customers in 180 countries, we combine
global scale with technology and services leadership. We support networks that
connect more than 2.5 billion subscribers. Forty percent of the world's mobile
traffic is carried over Ericsson networks. And our investments in research and
development ensure that our solutions - and our customers - stay in front.
Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales
in 2013 were SEK 227.4 billion (USD 34.9 billion). Ericsson is listed on NASDAQ
OMX stock exchange in Stockholm and the NASDAQ in New York.
www.ericsson.com
www.ericsson.com/news
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FOR FURTHER INFORMATION, PLEASE CONTACT
Ericsson Corporate Communications
Phone: +46 10 719 69 92
E-mail: media.relations(at)ericsson.com
Ericsson Investor Relations
Phone: +46 10 719 00 00
E-mail: investor.relations(at)ericsson.com
Ericsson powers Spark New Zealand?s IT transformation:
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Datum: 30.10.2014 - 12:00 Uhr
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