cape IT combines the new OTRS basis with an improved release cycle of the open source helpdesk
Continuity and sustainability of the Open Source solution KIX4OTRS
Chemnitz, 12.12.2014 – The release of OTRS 4.0 of the Open Ticket Request Systems (OTRS) is a basis for the worldwide biggest extension KIX4OTRS 7 by the c.a.p.e. IT GmbH. It is also an occasion for the (IT) service management professional to announce publishing of bugfixes and feature releases more often as well as to confirm the support for its versions and the framework long-dated and more sustainably than until now.
(firmenpresse) - cape IT makes the shortly published OTRS 4.0 to the basis of the own open source product KIX4OTRS in the version 7. The improvements of the framework target at visualisation and operability of the service processing. It confirms the direction aimed by the cape IT within improvements of usability in the IT, customer and technical service. KIX4OTRS 7 will be presented during the CeBIT 2015.
At the same time, cape IT extends the time frames for support of own products for older OTRS versions. cape IT also speeds up the release cycle. Until end of 2014, cape IT supports KIX4OTRS in the current and previous version within last two OTRS frameworks (example: KIX4OTRS 5.1 for OTRS 3.2, KIX4OTRS 6.0 & 6.1 for OTRS 3.3). Versions x.0 are simply ported versions of KIX4OTRS for a new OTRS framework. Versions x.1 include new features and are compatible to a relevant OTRS framework.
Planned is to support 3 latest versions of KIX4OTRS (example: KIX4OTRS 5.1 for OTRS 3.2, KIX4OTRS 6.1 for OTRS 3.3 and KIX4OTRS 7 for OTRS 4.0). It accommodates wishes of the community for continuity and sustainability of the open source solution.
Additionally, cape IT plans to speed up the release cycles for bugfixes (planed is to publish bugfixes in a first week of a month, compared to the two-month-cycle up to the end of 2014). The feature releases are planned at least once a year and will as always include improvements for community and customers.
KIX4OTRS became worldwide most extended module for OTRS and has been installed in more than 2.500 systems. It goes beyond the classic use of IT service management and combines elements practically proven in the customer care and technical/medical service as well as service processing in the sense of industry 4.0. Its openness and flexibility keep the tradition that cape IT started as a software vendor years ago.
Themen in dieser Pressemitteilung:
otrs
kix4otrs
servicedesk
helpdesk
service-management
it-service
open-source
open-source-software
release-cycle
Unternehmensinformation / Kurzprofil:
The c.a.p.e. IT GmbH is branch-independent professional for service processing within IT / technical service and customer care. The ITIL-certified staff has more than 10 years of practical experience and extended OTRS know-how. As a leading OTRS service provider, we support our customers within analysis, implementation, customizing, training, upgrade, service and support up to outsourcing. Moreover, capeIT is a vendor of the worldwide biggest OTRS module KIX4OTRS. The product team provides additional modules for data and system integration and management-friendly reporting. The company is an active member of the Open Source Business Alliance, BITKOM and itSMF.
Anna Brakoniecka
c.a.p.e. IT GmbH - ...cape it easy
Schönherrstr. 8, D-09113 Chemnitz
http://www.cape-it.de/
Tel: +49 371 27095 620
Fax: +49 371 27095 625
Anna Brakoniecka
Schönherrstr. 8, 09113 Chemnitz
Germany
http://www.kix4otrs.com
Tel: +49 371 27095 620
Fax: +49 371 27095 625
Datum: 12.12.2014 - 12:50 Uhr
Sprache: Deutsch
News-ID 359075
Anzahl Zeichen: 2420
contact information:
Kategorie:
Software
Typ of Press Release: Produktinformation
type of sending: Veröffentlichung
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