Calabrio Continues Explosive Growth, Closes 2015 With More Than 160 New Customers
Calabrio Records More Than One Billion Calls, Named a "Leader" in The Gartner Magic Quadrant and Sees More Than One-Third of Sales From Competitive Displacements
(firmenpresse) - MINNEAPOLIS, MN -- (Marketwired) -- 02/24/16 -- , a customer engagement software company that provides analytic insights to catalyze growth, closed 2015 with record numbers and continued market leadership.
"2015 was an exciting year for Calabrio. We worked hard this year to open new doors for our customers and that effort was recognized by industry analysts. We closed with strong numbers which is a big win for the whole team," said Calabrio CEO Tom Goodmanson. "Our fourth quarter was one of the strongest in the company's history, which provides a solid foundation for us to continue growing upon in 2016."
In 2015, Calabrio grew revenue by more than 40 percent year-over-year and recorded more than one billion calls -- a first in its eight-year history. The company invested significantly in product development for its product, added and expanded support for . More than two-thirds of product updates released in 2015 were driven by direct customer feedback.
The company expanded its global reach by opening a and signing a . In total, Calabrio inked 36 new partner agreements last year -- another record for the company.
In its effort to catalyze growth for customers, Calabrio added more than 160 new companies to its roster in 2015 including and . Of the company's new customers, more than one-third were competitive displacements. Additionally, the company added 76 new full-time employees to better support continued growth and customer success.
Calabrio continues to be a pioneer in the industry. In December 2015, Calabrio was for the first time named a "Leader" in Gartner's .
Additionally, Calabrio won several awards in 2015, including:
awarded Calabrio with four awards, including a Communications Solutions , two Contact Center Technology Awards for , and a TMC Labs Innovation award
Frost & Sullivan's 2015 North American Workforce Optimization Solutions Company of the Year Award
Top Honors for Product Satisfaction in DMG Consulting's WFO Product Market Report
Named a
A complete list of product announcements, industry accolades and other company news is available in the .
is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity.
Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. Calabrio was named a "Leader" by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2015). The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program.
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Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio Inc. All other trademarks mentioned in this document are the property of their respective owners.
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