du selects Ericsson as IT managed services partner
(Thomson Reuters ONE) -
* Ericsson enters into long-term partnership to manage and operate du's IT
infrastructure
* Ericsson assumes end-to-end responsibility for IT infrastructure,
application operations, and security compliance
* Ericsson's global tools, processes and ways of working to improve
performance and support high-quality customer experiences
Ericsson (NASDAQ: ERIC) and du, a telecommunications operator based in Dubai,
United Arab Emirates, have agreed a new long-term partnership in which Ericsson
will manage and operate du's IT infrastructure.
Ericsson will deploy its global tools, processes and ways of working on an end-
to-end basis to improve du's infrastructure performance and support high-quality
customer experiences.
Ericsson will manage du's IT service desk, data center operations, and user
computing and enterprise system management processes. In addition, Ericsson will
manage IT application operations for du's Enterprise Support Systems as well as
Operational and Business Support Systems.
Ericsson's responsibilities also include ensuring IT security compliance for
du's IT environment, as well as supporting du in all future IT infrastructure
projects.
Farid Faraidooni, Chief Operations Officer, du, says: "Today, IT systems play a
pivotal role in operators' business process and service quality assurance. To
stay ahead of the game, we are collaborating with Ericsson to support our rapid
growth and ambition to continue delivering best-in-class services and overall
experiences to our customers.
"Ericsson's solutions will enable us to optimize service quality and reduce time
to market, while simultaneously becoming more lean and efficient in our
operations."
Jean-Claude Geha, Vice President and Head of Managed Services, Ericsson, says:
"IT is moving to the forefront in managed services as operators seek to enhance
customer experience with more tightly integrated networks and business
processes. With this partnership, Ericsson will transform du's IT landscape and
support their ambition of providing superior customer experience while also
demonstrating our strong capabilities in the IT space."
Ericsson's telecom IT managed services offering includes all activities
typically performed when running an IT environment. As a managed services
partner, Ericsson brings cross-domain IT expertise and an in-depth understanding
of the challenges and opportunities facing operators today.
NOTES TO EDITORS
For media kits, backgrounders and high-resolution photos, please visit
www.ericsson.com/press
About du
du started operations in 2007, offering mobile and fixed telephony, broadband
connectivity and IPTV services. Today, the operator serves more than 8 million
individual customers and over 80,000 businesses in the United Arab Emirates. du
also provides carrier services for businesses and satellite up/downlink services
for TV broadcasters. For more information, go to www.du.ae
Ericsson is the driving force behind the Networked Society - a world leader in
communications technology and services. Our long-term relationships with every
major telecom operator in the world allow people, business and society to
fulfill their potential and create a more sustainable future.
Our services, software and infrastructure - especially in mobility, broadband
and the cloud - are enabling the telecom industry and other sectors to do better
business, increase efficiency, improve the user experience and capture new
opportunities.
With approximately 115,000 professionals and customers in 180 countries, we
combine global scale with technology and services leadership. We support
networks that connect more than 2.5 billion subscribers. Forty percent of the
world's mobile traffic is carried over Ericsson networks. And our investments in
research and development ensure that our solutions - and our customers - stay in
front.
Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales
in 2015 were SEK 246.9 billion (USD 29.4 billion). Ericsson is listed on NASDAQ
OMX stock exchange in Stockholm and the NASDAQ in New York.
www.ericsson.com
www.ericsson.com/news
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FOR FURTHER INFORMATION, PLEASE CONTACT
Ericsson Corporate Communications
Phone: +46 10 719 69 92
E-mail: media.relations(at)ericsson.com
Ericsson Investor Relations
Phone: +46 10 719 00 00
E-mail: investor.relations(at)ericsson.com
du selects Ericsson as IT managed services partner:
http://hugin.info/1061/R/2014253/746699.pdf
This announcement is distributed by GlobeNewswire on behalf of
GlobeNewswire clients. The owner of this announcement warrants that:
(i) the releases contained herein are protected by copyright and
other applicable laws; and
(ii) they are solely responsible for the content, accuracy and
originality of the information contained therein.
Source: Ericsson via GlobeNewswire
[HUG#2014253]
Unternehmensinformation / Kurzprofil:
Datum: 23.05.2016 - 09:00 Uhr
Sprache: Deutsch
News-ID 472809
Anzahl Zeichen: 5723
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