Boost of Ericsson's global ICT capabilities in India
(Thomson Reuters ONE) -
· Rising demand for ICT services, driven by broadband, mobility and
cloud
· Increased focus on remote delivery of both IT and telecom services,
for the benefit of customers. About 40 percent of all service deliveries can now
be made remotely
· Over 5,000 service professionals in Indian Global Service Centre and
growing fast
When the IT and telecom industries are intermingling, opportunities arise for
operators to innovate and enter new business models and partnerships. To meet
the evolving needs of operators for support and operations IT services, Ericsson
(NASDAQ:ERIC), world's largest provider of telecom services and the 8(th)
largest IT services company*, is investing further in competence in its Global
Service Center (GSC) in India.
Magnus Mandersson, Head of Business Unit Global Services at Ericsson, says:
"Staying close to our customers will always be important in services, however,
we now see a large share of services that can be delivered remotely, for the
benefit of our customers. Today, the majority of the subscribers served by the
managed services deals are managed out of our two global network operations
centers (NOC) in India and Romania. We foresee that the remote delivery share
will increase when we move further into the cloud and the IT sphere."
The continued focus on managed services in the center in India makes Ericsson
set to handle remote operations and support for both telecom network and IT
operations. In addition, consulting and systems integration specifically will
act as a door-opener into the strategic IT domain which includes IT data
centers, service layer, business and operations support systems. Already today,
Ericsson delivers over 1,300 consulting and systems integration projects on a
yearly basis. The capabilities in managed services, consulting and systems
integration also create an edge for Ericsson to engage in the cloud.
Mats Agervi, Head of Global Services Center India, says: "Our center in India
actually houses the world's largest NOC. Having one of Ericsson's four GSCs here
gives us access to one of the largest young talent pools in the world, covering
all areas of our services portfolio."
Speaking at a local event, Mr. Agervi highlighted that "The focus on our GSCs
grows in importance as the industry shifts towards a broader ICT focus and India
is already known as a dominating remote delivery location in the world."
Ericsson is maximizing scale-efficiencies by concentrating activities that can
be delivered remotely in four GSCs. The other centers are located in Romania,
Mexico and China. Key to Ericsson's global service delivery engine is having an
integrated model where local delivery continuously works with Regional
Competence Centers and GSC through common processes, methods and tools. An
example is the Managed Services Delivery Platform - a portfolio of tools that
enables the efficient operation of a communications network, both locally and
from remote operation centers. Ericsson internally has over 22,000 people in
nearly 100 countries using it.
Globally, Ericsson has 50,000 in-house service professionals working in 180
countries, including 40,000 working close to the customer and 10,000 in our
global or regional centres. In total, 10,000 have expertise within consulting
and systems integration. Altogether Ericsson has more than 65,000 service
professionals, including an average of 15,000 subcontractors, well positioned to
support our customers' need for services around the world.
Notes to editors:
* The Services Top 100 rank gathers data from SEC filings, annual reports and
corporate websites.
www.servicestop100.org
Pictures of Magnus Mandersson:
www.ericsson.com/thecompany/press/photolibrary/management
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Our multimedia content is available at the broadcast room:
www.ericsson.com/broadcast_room
Ericsson is the world's leading provider of technology and services to telecom
operators. Ericsson is the leader in 2G, 3G and 4G mobile technologies, and
provides support for networks with over 2 billion subscribers and has the
leading position in managed services. The company's portfolio comprises mobile
and fixed network infrastructure, telecom services, software, broadband and
multimedia solutions for operators, enterprises and the media industry. The Sony
Ericsson and ST-Ericsson joint ventures provide consumers with feature-rich
personal mobile devices.
Ericsson is advancing its vision of being the "prime driver in an all-
communicating world" through innovation, technology, and sustainable business
solutions. Working in 180 countries, more than 90,000 employees generated
revenue of SEK 203.3 billion (USD 28.2 billion) in 2010. Founded in 1876 with
the headquarters in Stockholm, Sweden, Ericsson is listed on NASDAQ OMX,
Stockholm and NASDAQ New York.
www.ericsson.com
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FOR FURTHER INFORMATION, PLEASE CONTACT
Ericsson Corporate Public & Media Relations
Phone: +46 10 719 69 92
E-mail:media.relations(at)ericsson.com
Ericsson Investor Relations
Phone: +46 10 719 00 00
E-mail:investor.relations(at)ericsson.com
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other applicable laws; and
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originality of the information contained therein.
Source: Ericsson via Thomson Reuters ONE
[HUG#1537587]
Unternehmensinformation / Kurzprofil:
Datum: 11.08.2011 - 07:00 Uhr
Sprache: Deutsch
News-ID 57135
Anzahl Zeichen: 6575
contact information:
Town:
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Kategorie:
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