LaSalle Solutions Recognized by Cisco for Excellence in Customer Satisfaction in the United States
(firmenpresse) - CHICAGO, IL -- (Marketwire) -- 08/23/11 -- announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes LaSalle Solutions for delivering outstanding customer service to customers in the USA.
"We are pleased that our customers and Cisco recognize our efforts to perform exceptional customer service," says Steven Robb, vice president and general manager of LaSalle Solutions. "We know that without our customers' support and satisfaction, we would not be able to continue to develop new products and grow our business. I am pleased to see that our passion to provide exceptional service shines through."
"Customer service is a cornerstone of the . We are pleased to recognize and congratulate LaSalle Solutions for achieving outstanding customer satisfaction," said Edison Peres, senior vice president, Worldwide Channels, Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco .
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities -- critical factors in choosing a trusted partner.
LaSalle Solutions is a leading provider of life-cycle management services for technology and capital assets from and through , and . LaSalle's processes, outstanding customer service, and powerful online toolset (SM) enable customers to more economically and effectively manage time, maintenance credits and equipment deployment, tracking and decommissioning.
Founded in 1980, LaSalle Solutions is an independently operated company and a subsidiary of MB Financial Bank, N.A., which is a subsidiary of MB Financial, Inc., traded on the NASDAQ as "MBFI."
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Press Contact:
Steven Robb
LaSalle Solutions
847.823.9600
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Datum: 23.08.2011 - 20:00 Uhr
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